Notes

Thanks for waiting. I appreciate the patience.

I'm very sorry about that.

Do not worry, I will surely help you with this.

Do you mind holding on a few moments while I look into this?

You are most welcome.
Does this resolve your concern?

It's my pleasure!
Could I help you with anything more today?

You're most welcome. :)
Thank you for using our Message Us service.
Goodbye for now. Take care!

I've successfully issued a fresh replacement of this item.

I've also selected the one day delivery so you can get the item at the earliest.

I've checked the details and I can see that this is a third party seller item so a replacement would not be available.

In this case I can arrange a full refund of this item right away for you and if you wish you may place a new order of this item again.

I've successfully issued a return for a full refund.

I've sent you an email regarding the returns label as well.

I've checked that the details that this item is marked as delivered however I also understand that you have not received this item yet.

I've checked the details and it seems that this item might have been lost in transit.

If you still do not get the item by then, get back to us and we will issue a replacement or a refund of this item if a replacement isn't available.

So I will not ask you to wait anymore now.

In this case, I can arrange a replacement or a refund of this item right away for you.

May I know which is more convenient for you?

Would you like to receive the refund in your payment card or your gift card balance?

I've successfully issued the refund back to the same payment card.

This refund will reflect in your account as per your bank's policies.

I've successfully issued the refund to your gift card balance

It will get updated within 4 to 24 hours maximum.

As an apology, I've added £5 promo in your account.

You can use this amount on your next order sold and fulfilled by Amazon.

You would be able to see this amount getting deducted from your order at the time of the checkout.

I can see that this item is sold and fulfilled by a third party seller.

In this case I can file a claim against the seller for a full refund on your behalf.

Thank you for using our Message Us service. If you have any further questions, don't hesitate to contact us again. Goodbye! Take care! Have a great day!

We appreciate your patience and understand and hope to hear from you again!

In this case I need to arrange a call back for you from our concerned team and they will help you with this further. Could you help me with your phone number?

I'm transferring this chat to out concerned team and they will help you with this further.