Notes

Hello there, how can I help you with your concern?
Hello, I see you have concern regarding the account, how can I help?
Hello, I see you have concern regarding the prime membership, how can I help?
Hello, I see you have concern regarding the charge, how can I help?

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Please allow me a moment to check the details.
Please let me check the best possible solution for you.

Can you do that?
Will that be fine?
Shall I proceed?

Please help me with last four digit for order number.
Please help me with the last four digit for the payment card and expire date that you have been charged on.
I have also make it notified and we will not let you face this again.
Please consider it as an isolated event.
It is our priority to deliver the item safely and on time.
I have a solution for you.
Thank you for the confirmation.
Thank you for the patience.
Thank you for your understanding.
Thank you for the information.
Just to confirm is this the item?

I do understand your concern.
I am really sorry for this.
Please don't worry. I will be more than happy to help you with this issue.
Please allow me a moment while I check this for you.
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May I know you wish to have refund to payment card (processed within 5-7 business days) or to gift card balance in your Amazon account (processed within 2-24 hours) ?
I will be happy to issue a full refund for the item and you can order with us again.
Sounds good?

Actually two.
I will be happy to arrange a free replacement or I can arrange a full refund for the item.
What will you prefer?

In this case we usually create a replacement for this.
As I can see that the item is sold by the third party seller, that's the reason we don't have an option to create a replacement.
To help you with this, I can arrange a full refund for this, would that be helpful ?

Thanks for confirming and I have processed a full refund for the item.
You will also receive an email confirmation for this shortly to your email associated with Amazon.

You will get the refund within 5-7 business days in your original payment card.
You will receive the funds within 2-24 hours in your gift card.
I have initiated the refund for the item right away
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First of all, I am extremely sorry that the item is defective, please accept my sincerest apologies.
First of all, I am extremely sorry that the item was not delivered, please accept my sincerest apologies.

In Amazon we do not intend to make our customer suffer like this. Trust me.
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A -Z

As I can see that the item is sold by 3rd party seller.
I am sorry that the seller is not responding to the emails.
To resolve your concern I have contacted the seller on your behalf and we will make sure you get the item ASAP.
The seller will contact you within 24-48 hours and provide you the best solution to your issue.

What I can do is that I can file the a to z claim against the seller on your behalf for a full refund.
Can I have your confirmation to file the claim?
I've submitted an A-to-z Safe Buying Guarantee claim on your behalf for this order.
You will get the refund within 5-7 business days in your original payment card once granted.
You will also get the confirmation email regarding the same.
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COMPENSATION

You have been a long time customer with us and we do not want our customer to face any hassle.
It is never our intention to make our customer suffer like this, trust me on that.

I will be happy to extend the prime membership for 30 days usually it cost 7.99 GBP, shall I extend it?
I will be happy to issue 5 GBP promotional credit on your account as a goodwill gesture.
Shall I apply it?
It has been applied and you can use this credit on next order sold by Amazon.
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APOLOGY

If I relate to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard, please accept my sincere apologies for this.

The business of our customers is very important to us, and we are working hard to improve the service and selection we provide to you. Rest assured, we'll do all that we can to keep this from happening again. I'm truly sorry for all the inconvenience we have caused you.
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CALL BACK

I will be needing to arrange a callback for you as concerned team will help you better.
Help me with your contact number.
I am arrange a callback right away, allow me a quick moment.

I will be needing to transfer this chat to concern team so that they can assist you better.
Please allow me a quick moment while I do this for you.
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PAY AUTH

Please let me explain it to you how payment works in Amazon.
It will sort all the issue.
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LOST IN TRANSIT

It is possible that the item is lost in transit as there is no tracking update since long time.

Upon checking the details I can see that you have returned the item back but since we have not received the item that is why you have not been refunded.
But no worries at all.
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DNR
Upon checking the details I can see that item has been marked as delivered.
May I ask have you checked it with the neighbours or with the safe place?
I am sorry that you have not received the item even though it has been marked as delivered.
It is possible that tracking is mis marked as delivered.
Please allow us a little longer you will get the item very soon.
If you do not receive the item by then, please feel free to contact us and we will be more than happy to help you with your issue.
I have escalated this issue with our carrier and we will make sure you get the item ASAP.

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REPLACEMENT

I will not be able to arrange the replacement for you as the item is sold by 3rd party seller and we do not have the control over the inventory.

I am arranging the replacement with fastest delivery option.
You will receive the replacement by
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RETURNS

I will be happy to arrange prepaid return carrier for you, you do not have to pay for any postage fee.
Which carrier will you prefer to return the item?
Hermes pickup
Royalmail
I will also be sending you email it will have all the return information.
the Hermes team will contact you with 24 hours via email and you can let them know your preferred timing.
You can return the item within 30 days.
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ENDING
Does this resolve your concern for today?

You are most welcome.
It was a pleasure assisting you.
Anything else I can help you with?

You’re welcome. Thank you for using our Message Us service. Goodbye for now, cheers!

Should you need anything else feel free to contact us.

Your satisfaction is my top priority. Have I completely resolved all your queries to your satisfaction today?

cx idle

[email protected]
India@1234
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EMAIL

Hello,
Thank you for contacting Amazon.co.uk.
My name is Somesh, I've picked up your e-mail today and I'll do my very best to help you with your query.
First of all, please accept my sincere apologies for any inconvenience caused by this situation.
Please be assured that we are here to make things easier for you.
We value you as a customer. We look forward to seeing you again soon.
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EMAIL PASSWORD RESET

Hello,
I'm sorry for the trouble you're having with accessing your account.
I've now sent the password reset e-mail to you; however, before using this link, please make sure you are signed out of Amazon.co.uk and that you have emptied the cookies.
Cookies enable you to retain login information and does not allow to reset a new password successfully.
To make sure you're signed out, look toward the top right of any of our webpages, next to the Shopping basket icon. If you see a message saying "Hello XXXX. Your Account" point your cursor to it. A menu will appear and clicking the bottom option, "Sign Out", will sign you out of your Amazon.co.uk account.
To clear your cookies the following steps should be taken:
If you are using Internet Explorer, click on Tools > Internet Options > Browsing History > "Delete".
On Mozilla Firefox go to Tools > Clear Recent History > "Clear now".
If you are using Google chrome, select the wrench icon on the browser tool bar > select tools > clear browsing data > select the checkboxes for the type of information that you want to remove > finally Click Clear browsing data.
If you are using Safari, click Empty Cache from the Safari menu > click Empty when asked 'Are you sure you want to empty the cache?', > click Preferences from the Safari menu > click Bookmarks from the Security dialogue box > click Show Cookies > click to choose a cookie from the Cookie dialogue box > click Remove all.
For more information on Cookies, please visit the following URL:
http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=200168080
However, If you are still unable to access your account, I request you please call back us for real-time assistance.
I hope this helps. If you need to call us, we can be reached on Freephone (within the UK) 0800 279 7245. International customers can reach us on +44 207 084 7911.
We look forward to seeing you again soon.
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PASSWORD CALL BACK

Hello,
I understand that you are not able to sign in to your account.
To resolve your issue I have arranged the callback for you and we you will receive the callback within 24 hours.
Customer Service can be reached by phone, e-mail and chat 24 hours a day, 7 days a week using the link below:
https://www.amazon.co.uk/contact-us
Please be assured that we are here to make things easier for you.
We value you as a customer. We look forward to seeing you again soon.
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