Notes

Hello , I will be happy to assist you today.

Hi ! How can I help you with ""?

Is there anything else I can help you with?
Can I help you with anything more today?
You're welcome. Is there anything else I can help you with?
You're welcome. Thank you for using our Messaged Us Service. Goodbye for now, Cheers! Have a lovely day. Take care!
Thank you for using our Messaged Us Service.We hope to hear from your again. Goodbye for now.

It was my pleasure assisting you. Message us should you need any further assistance.


Checking the details, I can see that the item is sold by third party seller and fulfilled by Amazon, so replacement would not be possible for the same.
However, I can issue a full refund on returning of the item.

As you are a valuable customer to us and as one time exception, you need not have to go through the hassle of returning the item to us.
You can keep the item or donate or dispose off as per your convenience.

I'm creating a prepaid return label via RoyalMail and related details will be sent to you via email.
You can drop off the item to the nearest post office as per your convenience.

I'm creating a prepaid return label via Hermes and related details will be sent to your email.
The item will be picked up within 24 hours.

Checking the details, I can see that the item is sold and fulfilled by third party seller.
In this case we have two options of either, contacting the seller and requesting them to deliver your parcel as soon as possible or to file a claim against the seller for full refund of your item.
Let me know how you would like to proceed?
I’ve contacted the seller from our end and have requested him to share the refund information as soon as possible. The maximum I’d request you to wait for a response is 2-3 business days.
If the Seller doesn't provide a satisfactory response to your query, or if they don't respond within 3 business days, please contact us and we’ll help you file an A-Z guarantee claim. I assure you, your money is safe with Amazon.

Sure!
I'm contacting the seller right away and will request them to deliver the parcel on priority and as soon as possible.
Do not worry at all.
I would request you to please wait for two business days maximum till seller respond via email.
If seller fails to respond, we will file a claim against the seller for full refund.


Checking the details, I can see that the item is sold and fulfilled by third party seller.
In this case, I'm contacting the seller right away and will request them to cancel the item as soon as possible.
Also, to send you an email confirmation as well for the cancellation of the item.
As soon the item will be cancelled, money will be reflected back into your account soon.

Sometimes, the carrier miss marks the items as being delivered.
In such cases, we request customers to wait for 24-48 hours for the same.
However, if you wish not to wait I can proceed with full refund or replacement.

I'm contacting the carrier right away and will request them to investigate and locate the parcel at the earliest.
I would request you to please wait maximum 24 hours till investigation gets completed.
You will be notified via email once the investigation gets completed.


If I relate to myself, I can completely understand how frustrating and annoying the situation can be when something like this happens.
However, we never want our valuable customer to face such inconvenience as customer's happiness is our first priority.

If I would be at your place, I would have felt the same.

You are being transferred to a team that can best help with your issue.

To assist you further, I need to arrange a call back from the relevant team.
Please help me with your contact number.

I would request you to please wait as this date is the deadline for the carrier to deliver your parcel.
If the carrier fails to do so, we will proceed further with full refund or replacement whatever will be possible.


I hope you give us another chance to assist you better in future.

I sincerely apologize for the inconvenience caused to you.
Do not worry. I will be more than happy to help you with the issue.

Allow me a moment to check the previous conversation so that I can provide you best details.

You're welcome!
Hope your issue has been resolved?

Should you need anything else, feel free to reach back out.



It was a pleasure chatting with you.
Thank you for using our Message Us service.
Goodbye for now, cheers!


Thank you for using our Message Us service, and we hope to hear from you again!
Goodbye!


Perfect!
Is there anything else I can help you with for today ?


Being an on-line company, we rely on our carriers to deliver the items and I know they have led us down this time.