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(COMPLAINT)

Hi Name,  

We understand your concern and we're sorry for the trouble you had to go through.

We'll share your feedback with the team and management to minimize such instances in the future.

If you have any further query you can write us back.

Thanks for your valuable feedback.

(WISHMASTER/WARE HOUSE APPROACH)
Hi,

Thanks for writing in.

While we understand that you want details of the courier service providers, we are sorry to let you know that we will be unable to fulfill your request.

However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.

Also, the delivery of your 'Honor 9 Lite (Glacier Grey, 32 GB)' has been delayed due to some unforeseen courier related issues.

Please be assured that the seller is working with the courier service provider so that the item reaches you by March 13, 2018. You can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

We would like to thank you for your understanding and support.

     
 
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