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The battery drains faster when you use the device for:
-Intensive use of basic functions like calls, browsing etc.
-Navigation or GPS for long periods of time.
-Intensive camera use.
-Watching a lot of videos.
-Playing graphics-intensive games.
-Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).
If you want to know how long the device has been running, follow the steps below:
-Open Settings
-Scroll down and tap About Phone (If you don't find this, tap System and then look for About Phone)
Tap Status
-Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)
1. Pull down the notification panel and open settings
2. Tap Battery and then tap the battery icon
3. This list is a breakdown of what is draining the battery.
Choose the appropriate option below.
Things to remember before the update:
-Make sure the customer is connected to WiFi. (If Wi-Fi issue, the customer may have to use the mobile data)
-Make sure the battery is charged above 50% or is connected to the charger during the update
-Ask the customer to backup any important data, if required.
1. Pull down the notification panel and tap settings
2. Scroll down and tap System
3. Tap System update and then tap Check for update
4. If an update is available, tap download and install
5. If an update is not available, the device will show you that the current software is up-to-date
If your issues have not been resolved yet, please follow the below steps:
1. Pull down the notification panel and tap settings
2. Scroll down and choose System
3. Tap Reset options
4. Tap Reset app preferences and then tap Reset Apps to confirm
If your issues have not been resolved yet, please follow the below steps:
1. Pull down the notification panel and tap settings
2. Scroll down and choose System
3. Tap Erase all data (factory reset)
4. Tap Reset Phone
5. Tap Erase Everything to initiate the factory reset.
Note: During setup after the reset, please make sure you do not restore the settings. Please set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).
Also, we request you not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.
Please follow these steps to resolve your issue with the product. If you'll still face any issue with the product, you can get back to us and we'll be happy to help you.
Hope this helps.
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