Notes

We request you to please follow these steps to resolve your issue:

-Open Settings
-Scroll down and tap About Phone
-Tap Status
-Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)

1. Press and hold the power button.
2. Tap and hold the Restart button on-screen
3. In the safe mode confirmation box, tap OK.
4. The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
5. Now, please check if the device has the same issue. Eg: If a particular app wasn't working correctly, open the app to check functionality.
6. Just reboot normally to exit safe mode.

If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

Restart your device to exit safe mode.
Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
Once you remove the app that's causing the problem, you can reinstall the other apps you removed during testing.

If you're still facing the issue, please follow the below steps:

1. Pull down the notification panel and tap the settings icon.
2. Scroll down and choose Apps.
3. Look for the app you want to uninstall and tap on it. (In this case, we have shown the Flipkart App.)
4. Now, tap Uninstall and then confirm by tapping OK.
5. You should now see a confirmation that the app is successfully uninstalled.

If you're still facing the issue, please follow the below steps:

Make sure you're connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Please backup any important data, if required.

1. Pull down the notification panel and tap the settings icon.
2. Scroll down and choose About Phone
3. Tap System updates and then Check for updates
4. The device should now look for available updates.
5. If an update is available, continue to download and update.
6. The device will reboot once updated.
7. If there is no updates available, continue to the next step.

If you're still facing the issue, please follow these steps:

1. Pull down the notification panel and tap the settings icon.
2. Scroll down and choose Backup & reset.
3. Tap Factory data reset.
4. Tap reset phone.
5. Draw the pattern or enter the pin if applicable.
6. Tap Erase everything to initiate the factory reset.


Note: During setup after the reset, please make sure you do not restore the settings. Please set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, we request you not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

Please follow these steps to resolve your issue with the product. If you'll still face any issue with the product, you can get back to us and we'll be happy to help you.

Hope this helps.