Notes

Elaborate:

Hi,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your concern.

We request you to elaborate your issue, so that we can help you out in the best possible way.

Please get back to us within 72 hours, so that we can assist you further.

Hope to hear from you soon.



unable to understand the cx concern...hence keeping here in cx updates...

invoice

Hi,

Thanks for writing in.

We understand your concern that you want the invoice of your order 'Redmi Note 5 (Black, 32 GB)'.

We are sorry to let you know that due to some technical error we are unable to fetch the invoice copy.

We have escalated the issue to our concerned team and they will look into this and get back to you with an update within 48 hours.

Hope you understand.


unable to download invoice

unable to use wallet ammount


Hi,

Thanks for writing in.

We understand your concern that you are unable to use the wallet amount.

We'd like to let you tell you that follow the following steps:

- Go to “My Account” Page by clicking on the top right corner
- On My Accounts, Under My Wallet compartment, you will see an option of Flipkart money. Click on “Activate Now”
- If you clicks on “View Wallet” option under My wallet, he will be taken to another page. On top of that page, he will get the option of Flipkart Money. Click on “Activate Now"
- Next you will see “Flipkart Money Activate” Page. Ask you to enter his Name,Email ID & Phone number (if it is not pre-filled)
- Ask you to Click on “Confirm” once all his details have been filled. After that, the account will be activated.

If you still facing issues, we suggest you to kindly get in touch with PhonePe support and only they can help you in this regard.

Email address: [email protected]

In case you have any other query related to this, feel free to contact us for further assistance.

Hope this helps!


refund deny

Hi,

Thanks for writing in.

We understand your concern about the refund of your order for ''.

We would like to let you know that as we looked up your order was placed on cash on delivery and canceled as requested by you.

So, the seller will not be able to provide you the refund for the same.

Hope you understand.

Debit Card emi

Hi,

Thanks for writing in.

We understand your concern about the 'Debit Card EMI'.

We'd like to let you know that the 'Debit Card EMI' is being offered by HDFC/AXIS/SBI/ICICI banks.

Here are some important points about this offer:

- Debit Card EMI/Pre-approved EMI is offered by HDFC/AXIS/SBI'ICICI banks
- Interest rate and tenure differs from bank to bank
- You can buy only one product at a time, however number of units for a single product may vary based on banks
- There are no processing fee or additional charges
- You need not pay any down payment amount to avail this offer
- EMI plans cannot be changed once an order is placed
- The minimum transaction amount to avail this offer differs from bank to bank
- The maximum transaction amount to avail this offer will vary for each user depending on credit availability

Also, you can use this method to check the eligibility of the offer for you:

- You can send an SMS 'DCEMI' to 57575 to check eligibility
- If you are eligible then you will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply
- If you are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank. Until then why not try another payment method.

Hope this helps.



eligibility check

Hi,

Thanks for writing in.

We understand that you want to know your EMI on 'Debit Card' eligibilty.

We'd like to let you know that the 'Debit Card EMI' is being offered by HDFC/AXIS/SBI/ICICI banks.

You can use this method to check the eligibility of the offer for you:

- You can send an SMS 'DCEMI' to 57575 to check eligibility
- If you are eligible then you will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply
- If you are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank. Until then why not try another payment method.

Also, we'd like to let you know that the EMI on Debit card option for payment can be seen if your registered mobile number on Flipkart is the same as the one registered with bank.

In case it isn’t, you can either update your registered mobile number through ‘My Account’ on Flipkart or update your mobile number with bank.

Hope this helps.


Hi,

Thanks for writing in.

We understand your concern about the 'Debit Card EMI'.

We'd like to let you know that the 'Debit Card EMI' is being offered by HDFC/AXIS/SBI/ ICICI banks.

Here are some important points about this offer:

- Debit Card EMI/Pre-approved EMI is offered by HDFC/AXIS/SBI banks
- Interest rate and tenure differs from bank to bank
- You can buy only one product at a time, however number of units for a single product may vary based on banks
- There are no processing fee or additional charges
- You need not pay any down payment amount to avail this offer
- EMI plans cannot be changed once an order is placed
- The minimum transaction amount to avail this offer differs from bank to bank
- The maximum transaction amount to avail this offer will vary for each user depending on credit availability

Also, you can use this method to check the eligibility of the offer for you:

- You can send an SMS 'DCEMI' to 57575 to check eligibility
- If you are eligible then you will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply
- If you are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank. Until then why not try another payment method.

Hope this helps.



Debit card emi -- purchase product
Hi Kalotra,

Thank you for writing in.

We are happy to know that you want to shop with us by paying through Debit Card using EMI.

* Log in to Flipkart's website or mobile app
* Choose the product you want and click 'Buy Now'
* Enter the delivery address and click on 'Place Order'
* Choose the payment mode and complete the order

Also, we'd like to let you know that Debit Card EMI is available for few selected customers who have account with AXIS/HDFC/SBI banks.

Once you login in to Flipkart website/App/mobile site app you can see this offer on your home page.

You need to send an SMS 'DCEMI' to 57575 to check eligibility, confirmation message will be sent to your registered mobile number if you are eligible to avail EMI on your Debit Card for shopping on Flipkart.

If you do not see the offer then please contact your bank to get the Preapproved EMI for debit cards

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
















Hi Anikh,

Thank you for writing in.

We understand that you want to use Debit Card for EMI.

We'd like to let you know that this offer is available for few selected customers who have account with AXIS/HDFC/SBI/ICICI banks.

Once you login in to Flipkart website/App/mobile site app you can see this offer on your home page.

You need to send an SMS 'DCEMI' to 57575 to check eligibility, confirmation message will be sent to your registered mobile number if you are eligible to avail EMI on your Debit Card for shopping on Flipkart.

If you do not see the offer then please contact your bank to get the Preapproved EMI for debit cards

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.








Hi,

Thank you for writing in.

We understand that you want to use Debit Card for EMI.

We'd like to let you know that this offer is available for few selected customers who have account with AXIS/HDFC/SBI banks.

Once you login in to Flipkart website/App/mobile site app you can see this offer on your home page.

If you do not see the offer then please contact your bank to get the Preapproved EMI for debit cards

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.


old

Hi,

Thanks for writing in.

We understand your concern that you want to know the eligibility for Debit Card EMI.

We would like to let you know that this offer is available for few selective Customers who have account with AXIS/HDFC/SBI.

Once you login in to Flipkart website/App/mobile site app you can see this offer on your homepage. If you are not seeing the offer then you need to contact bank to get the Pre-approved EMI for debit cards.

Hope this helps

gst in



Hi<_customer name_>,


We’re sorry to let you know that we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that our customers like you can benefit from it.


While we do not yet have an exact timeframe as to when you can use this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.


Hope this helps.



tagging- need addition information solved

want to cancel order


Hi Ashwini,

Thanks for writing in.

We understand your concern that you would like to cancel your order for 'Levi's Slim Women's Blue Jeans'.

We are sorry to let you know that your order can't be canceled d as pickup of the product is already done.

However, The replacement for the same has been shipped through Ekart Logistics on September 12, 2018 by the seller and the tracking ID is FMPP0190000205.

The order will reach you by September 22, 2018 and you can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps!

cod to prepaid


Hi,

Thanks for writing in.

We understand that you would like to pay for your product before the delivery.

We would like to let you know that you will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criterias are met:

Once you click on pay now button, a new page will open up with the list of payment options.

You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available).

Once the payment is successful, You will be redirected to 'Order Details' page with the new payment mode and appropriate message.

Payment information will be sent to the courier partner and payment mode will be updated to prepaid, so that wishmaster will not ask you for payment at the time of delivery.

If the payment is unsuccessful/ fails, customer will see a failure message and can retry the payment after 30 mins.

Hope this helps.

Payment method available

closing case
close

Hi,

We're writing in continuation to our previous email.

Since we did not hear any response from your side, hence closing the case.

Feel free to contact us for further assistance.

Have a nice day.

notes:
{No response from Cx so Closing the case} (SolvedNRR)


Hi XXX,

Thanks for writing in.

We would like to let you know that we are closing the case for now we haven't heard you yet.

In case, you face any issue please free to write back to us we will be happy to help you.

Hope this helps.





Hi,

This is follow up to our previous conversation.

We are writing to let you know that we are closing this case for now. Since we have not heard from you yet.

If there is something we can do you can choose to write back to us and we'll happy to help you.

Have a nice day.



Hi,

We're writing in continuation to our previous email. Since we did not hear from you, we are closing this case.

Please feel free to write to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Have a nice day.

payment successful


Hi,

Thanks for writing in.

We understand your concern about the payment of your order 'OD113316119574106000'.

We would like to let you know that the seller has successfully received your payment.

We are happy to let you know that your order has been shipped through Ekart Logistics on September 08, 2018 by the seller and the tracking ID is FMPP0188504393.

The order will reach you by September 09, 2018 and you can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps!

amount debited twice



Hi,

Thanks for writing in.

We understand your concern that the amount debited twice from your bank account for your order for 'Ajanta Oreva Analog Wall Clock'.

We would like to let you know that the seller has received your payment ones only.

In the unlikely event of the amount being debited from your bank account twice, it will be reversed within 8 business days from the date of the transaction.

However, we're happy to let you know that the seller has packed the item and it will be on its way to you soon. The shipment will get delivered by September 25, 2018 and you can expect more updates once it is shipped.

You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps!

Alternate number


Hi Siddhesh,

Thank you for writing in.

We understand that you would like to change the contact number for the delivery of your order for 'Syska HT3052K Corded & Cordless Trimmer for Men'.

We are happy to let you know that the seller has added your new number as an alternate number with the courier service provider and this number will not be on the invoice for the order.

In future, you can choose to update the delivery address and contact number for your orders through our website and app in 3 simple steps:

1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address and contact number to be updated
3. Tap 'Change’ icon next to the current address and contact number and add new delivery address and new contact number

Please note that this option will be available only if the address can be changed based on the status of your order.

Hope this helps.

10% SBI Credit card offer



Hi Rahul,

Thank you for your time on call.

We understand that you are concerned about the '10% instant discount with SBI Credit Cards' with your order OD112886450092542000.

We are sorry for the trouble and want to let you know that the minimum net cart value to avail the offer was Rs. 4,999/-.

Therefore, the offer was not applied with your above order.

Hope this helps.

Refund failed


Hi,

Thanks for writing in.

We understand that you are concerned about the refund for your ''.

We'd like to let you know that we tried to get in touch with you on '' to talk to you about your concern but could not reach you.

We are sorry to let you know that the refund has been failed due to incorrect bank details.

The seller will need a few details so that they can refund the amount to your bank account as requested by you.

1. Account Holder's Name (should be the same as registered for the order) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC -

Please write to us within 72 hours. Once you write back to us with these details, a refund will be initiated to your account. You'll receive another email and SMS with more details as soon as the refund is initiated.

We hope to hear from you soon.

Bulk Purchase




Hi,

Thank you for your time on call.

We understand that you want to buy 'Samsung Galaxy On Nxt' and you are getting the message "Add to cart failed. You've reached the maximum units allowed for the purchase of this item."

We are sorry for the trouble and want to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

It may take up to 90 days for the limit to be reset.

Hope you'll understand.




Item not added to the cart

Flipkart plus coins




Hi,

Thanks for writing in.

We understand your concern about the Flipkart Plus coins.

We would like to let you know that maximum 10 Plus coins can be earned per order. If the order value is equal to or more than Rs. 2500/- you will earn 10 coins only.

Hope you understand.

enquiry about flipkart plus solved





service center deatils moto


Hi,

Thanks for writing in.

We understand your concern that you want to know about the service center details for your product.

We are sorry for the trouble you had to go through.

We would like to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the brand support link :

http://www.dell.com/support/incidents-online/in/en/indhs1/contactus/

Hope this helps.