Notes

sms bank details failed>>>>solved

Hi,

Thanks for writing in.

We understand your concern that you didn't received the refund.

We’re sorry to let you know that the seller was not able to process the refund of Rs. 2672/- for your 'ADIDAS TRACEROCKER Outdoor Shoes For Men' with order id 'OD113216503390115000' based on the account details provided by you earlier.

We’ve sent you a link to update your bank account details through SMS. Please fill in the details at the earliest so that the seller can initiate the refund to your bank account. Once initiated, the refund will be credited to your account as per standard banking procedures.

In the unlikely event of you not having received the link to update your account details, please reply to this email with the below information:

1. Account Holder's Name (should be the same as registered for the order on Flipkart) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC (alphanumeric code that's available in your chequebook)-

Hope to hear from you soon.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


COD unable >>>unable to place cod order>>>solved

Hi,

Thanks for writing in.

We understand your concern that you're unable to place an order with 'Cash on Delivery' mode of payment.

We're sorry to know that Cash on Delivery service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pin code In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.

Hope you'll understand.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


not service pincode >>>Service availability for pincodes>>solved

Hi,

Thanks for writing in.

We understand your concern that you want to place an order but not serviceable.

We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable. Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

We would like to thank you for your understanding.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


whatsapp>>>>Spam Email/Call>>>solved

Hi Arindam,

Thanks for writing in.

We understand that you’re receiving offer related messages from suspected scammers who are misappropriating Flipkart. Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal.

We would request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers.

We take scamming and spoofing attempts very seriously, could you please share the below details so we can take appropriate action?

Email address :
Phone number :
Any other information that can help us identify the scammers

Also, Flipkart or its employees will never ask you for your card/bank details, pin or password when orders are being placed on Flipkart. In case you have experienced any monetary loss due to a fraud by such websites, please file a complaint with the cyber cell for support. If you like, you can choose to initiate legal action against the spammer/spamming organization too.

We would like to thank you for your continued trust and understanding.


unforeseen issue>>>>internal

Hi,

Thanks for writing in.

We understand your concern that your product 'Drapes Crepe Printed Kurta & Patiyala Material' was cancelled.

We're sorry for the trouble you had to go through.

We would like to let you know that the seller has cancelled the order due to unforeseen issue.

We would also like to let you that, you can place a new order by clicking this link: https://www.flipkart.com/product/p/itme?pid=FABEWGS73ZWFUFWX

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope this helps.



prexo mobile>>>>Exchange product not working>>>>solved

Hi,

Thanks for writing in.

We're sorry to let you know that your order for 'Asus Zenfone Max Pro M1 (Black, 64 GB)' was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.

Here are few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled

We would like to thank you for understanding.


convert payment credit to emi>>>>emi t/c>>>solved

Hi,

Thanks for writing in.

We understand your concern about EMI for your order.

We're sorry to let you know that your order 'OD113350279560461000' for product 'Realme 2 (Diamond Black, 32 GB)' was not converted into an EMI because the payment was made using the credit card payment mode instead of the EMI option.

If you wish to convert this order to an EMI option, you can contact your bank's customer care using the number mentioned on the back of your card and they can help you further.

Hope this helps.


emi breakup>>>emi t/c >>>solved

Hi,

Thanks for writing in.

We understand your concern about the EMI account details for the product 'Redmi Note 5 (Black, 64 GB)' with Order ID: OD112695063900610000.

We would like to confirm you that your EMI will be Rs. 3139/- as a monthly installment for the 09 months and here are the details for your No Cost EMI:

- Total order value is Rs. 26668/-.
- Tenure for EMI is Rs. 3139/- for 09 months at 14% per annum.
- Total amount of interest charged by bank is Rs. 1580/-.
- Total discount applied for No Cost EMI is Rs. 1580/-.
- Total EMI for 9 months for Rs. 28248/-.

Also, an instant discount of Rs. 1580/- will be applied for the amount of the product by the seller that you are charged as interest by the bank ensuring you do not incur any additional EMI charges.

Please note that Flipkart does not charge any processing fee for this payment mode. You may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Hope this helps!


refund pilot>>>refund status enquiry>>internal

Hi,

Thanks for writing in.

We understand your concern that you didn't received the refund yet for the product 'Nivea Cocoa Nourish'.

We'd like to let you know that the seller SuperComNet has refunded Rs. 210/- to your Debit Card on September 09, 2018 for your order 'OD113333734057064000'. This amount will be credited to your account on September 11, 2018.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Hope this helps.


customer care>>>>bank details routed to self serve>>>>solved

Hi,

Thank you for writing in.

We understand your concern that you would like to talk with one of our customer care executives.

We would like to let you know that you can get in touch with our helpline number by dialing 1800 208 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


order modification>>>>cancellation and return policy>>>solved

Hi,

Thanks for writing in.

While we understand that you'd like to change the colour of the product 'Syska 10000 mAh Power Bank (Power Boost 100)'.

We're sorry to let you know that this can only be done while you place the order.

If you'd like, you can cancel this order 'OD113384874815153000' and place a new one based on your requirement. You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

We would like to thank you for your understanding.


delivery confirmation>>>>wanyts to know repromise>>>solved

Hi,

Thanks for writing in.

We're writing to let you know that the courier service provider has confirmed that the shipment of 'Realme 2 (Diamond Black, 32 GB)' was delivered to you on September 15, 2018.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


invoice denial>>>>>cancellation and return policy>>>>solved

Hi,

Happy to help!

A copy of the invoice provided by the seller for your 'Rare Casual 3/4th Sleeve Solid Women's Pink Top' has been attached this email as requested.

We are sorry to let you know that as we looked up your order and found that you had created return request for it, As per the policy the seller will not be able to fulfill your request.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


8 hours>>>>payment failed >>>>solved

Hi,

Thanks for writing in.

We understand your concern that amount debited but order not confirmed.

We're sorry for the trouble you had to go through.

We'd like to let you know that the unlikely event of the amount being debited from your account then the product will approved by the seller or it will be reversed within 08 business from the date of the transaction.

Hope you understand.



app/ website troubleshooting>>>>>App not loading/ retry error>>>>solved


Hi,

Thanks for writing in.

We understand that you are not able to access our website or app. We are sorry for the trouble you had to go through.

We'd like to let you know that if you are facing this issue on our website here are a few tips that should work:

- Clear the cache memory
- Delete the cookies and browsing history
- Use another browser if available

We'd like to let you know that if you are facing this issue on our app here are a few tips that should work:

- Log out and close the app and log in again
- If this doesn't work, please uninstall and reinstall the app and it should work just fine after that

If you've already tried this, please reply to this email with the error message and we'll sort it out for you.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.




Cancel Requested 48 hours>>>>return status>>>solved

Hi,

Thank you for writing in.

We are sorry to hear that you are facing issues with your '' with Order ID: .

We would like to let you know that as requested by you, the seller has cancelled your replacement and it will take 48 hours to update in our system. No worries it will not take more than 48 hours.

You will also receive a conformation SMS.

However, after 48 hours a new return will be created for your order.

In case you will not be able to create a return, please feel free to write back to us, we'll be happy to help you out.

Hope this helps.



enquiry about flipkart plus>>>>enquiry about flipkart plus>>>>solved

Hi,

Thanks for writing in.

We understand your concern about the Flipkart Plus coins for your order 'OD113239105333420000'.

We'd like to let you know that some of your Plus Coins are in 'earned' state for this order as some of your products purchased are still within the Returns Policy period.

Once the Returns Policy period of all the products in the order is completed, the earned Plus Coins will be moved to 'credited' state.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc. For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

If you have any other concern, please get back to us we'll surely help you out.

We would like to thank you for your understanding.


unregistered caller >>>>unregistered caller>>>>solved

Hi,

Thanks for writing in.

We are sorry to let you know that we are unable to find your order details using the email address you've written to us from. Please write back to us from your registered email address used while placing the order so we can help you out.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope to hear from you soon.


Contact number change>>>Contact number change>>>solved

Hi,

Thanks for getting in touch.

We would like to let you know that update your registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:

• Click http://fkrt.it/sDaT4pNN
• Click 'Edit' and enter your new registered phone number and select 'Add'
• A verification code will be sent to your new registered phone number which is valid only for 10 minutes from the time it is sent to you
• Enter it in the text box and click 'Save Changes'

Your registered phone number will get updated and you can continue using your Flipkart account after that.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address.


72 hours >>>>>blank>>customer updates

Hi,

We are sorry to let you know that we are unable to understand your concern.

Kindly get back to us with your exact concern within 72 hours so that we can assist you further.

Hope to hear from you soon.


special >>>>status check

Hi,

Thanks for writing in.

We understand that you'd like your order delivered at a specific date for the product 'The Body Shop Ginger Anti Dandruff Shampoo'.

We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

We’d like to let you know that the time taken for an order to reach you depends on many factors like the seller's location, your delivery address, the type of product, and the time taken by the seller's partnered courier service provider to process an order.

We assure you that the courier service providers will try to deliver your order again on date of the next working day if you were not around to collect it during the first attempt.

Your order will be delivered by September 17, 2018 and you can also track your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.


out for delivery>>>>status check >>>>internal


Hi,

Thanks for writing in.

We understand your concern that you want to know the order status.

We understand that you are eagerly waiting for your order 'OD113349969394335000' for product 'Aarika Girls Maxi/Full Length Party Dress'.

You'll be happy to know that a Wishmaster from 'Ekart Logistics' is already on the way to deliver the item and it’ll reach you by 7 pm today.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope to see you again soon.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.