Notes

Hi Soumya,

Thanks for writing in.

We are sorry to hear that you are facing issues with the battery of your product 'REDMI NOTE 5 PRO (BLUE, 64 GB)'.

We'd like to request you to follow the troubleshooting steps given below to resolve your issue.

Basic Checks:
The battery drains faster when you use the device for:
1. Intensive use of basic functions like calls, browsing etc.
2. Navigation or GPS for long periods of time.
3. Intensive camera use.
4. Watching a lot of videos.
5. Playing graphics-intensive games.
6. Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).

Restart the device:
Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues. Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

If you want to know how long the device has been running, follow the steps below:

1. Open Settings
2. Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
3. Tap Status
4. Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

Check battery temperature:
1. Open the phone dialer
2. Dial *#*#4636#*#* to open the testing interface
3. Tap Battery info
4. You can now see the Battery info, like Health and Temperature.
5. The battery voltage mentioned in the image is just for reference. This varies from device to device.
7..Battery Temperature: Anything below 50° C is considered normal. If it's above 50° C, choose the appropriate option below.

Check app battery usage:
1. Pull down the notification panel and open Settings
2. Scroll down and tap Battery
3. Tap Power and then Battery use
4. In this list, check if any third-party apps are taking more battery than normal
5. You can also swipe left and look at the hardware list to see if any of the components are taking more battery than normal
6.Tap the Battery History icon on the top right corner of the screen.
7. Check the Mobile network signal strength. Green is strong; Yellow is weak; Red is no signal. You can see the reference image to understand signal strength vs battery drain.
Note: The battery history resets every time the battery is charged to 100%.

Perform a factory reset:
- Your data loss.
- Backup your data.
- Make sure the battery is sufficiently charged.
- If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

1. Pull down the notification panel and open Settings
2. Scroll down and tap Additional settings
3. Tap Backup & reset
4. Tap Factory data reset and then tap Reset phone
5. Wait for the countdown and then tap Next step
6. Wait for the countdown again and then tap OK
Note: During setup after the reset, please do not restore the settings. Inform the customer to set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue). Also, do not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

Please contact us within 72 hours if your issue is not resolved after troubleshooting steps, we will surely assist you.

Hope this helps.

We always strive to provide excellent service and hope that we were able to help you. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.