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Thanks for writing in.
We understand your concern that you want to return the product 'Asus Zenfone Max Pro M1 (Grey, 64 GB)' with order ID 'OD112823478914581000'.
We're sorry to know that you're facing battery issue with your product.
Here are a few troubleshooting steps you can try for your product to fix the issue you're facing:
1. Basic Checks
The battery drains faster when you use the device for:
- Intensive use of basic functions like calls, browsing etc.
- Navigation or GPS for long periods of time.
- Intensive camera use.
- Watching a lot of videos.
- Playing graphics-intensive games.
- Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).
2. Restart the device
Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.
Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.
Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).
If you want to know how long the device has been running, follow the steps below:
- Open Settings
- Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
- Tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)
3. Check Battery Usage
- Pull down the notification panel and open settings
- Tap Battery and then tap the battery icon (or tap Usage Details)
- This list is a breakdown of what is draining the battery.
We'll contact you at your registered mobile number '9704191903' within the next 24 hours to confirm that the issue has been resolved.
Hope this helps.
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