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Thanks for writing in.
We understand your concern about the product 'Redmi Note 5 Pro (Black, 64 GB)' with order ID 'OD112583079753065000'.
We're sorry to let you know that your order was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.
Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.
We would like to let you know that the Wishmaster will check the exchange item before the new item is handed over to you. Listed below are the checks that will be followed:
-IMEI number on mobile matches against IMEI number entered by customer
-Brand of mobile matches the brand entered by customer
-Mobile stays powered on without charger for 30 seconds
-Mobile screen is not broken
-The screen lock should not be active (all types of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc should be de-activated)
-The i-Cloud account should be unlocked for iPhones
We would also like to let you know that the wishmaster will reject the exchange item in case:
-The product does not switch on
-The product is broken/ damaged
-There is a Mismatch in IMEI/Serial number/Model/Brand
-The product does not remain powered on for 30 sec on battery power
-You are not willing to allow check
-There is a mismatch in brand, size
If any of the conditions mentioned in the exchange policies are not met, the product new product will not be delivered and the exchange would be ‘hand to hand’.
Have a nice day!
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