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Thank you for your valuable time while writing in.
We understand your concern regarding the 'BuyBack Guarantee' for your 'Samsung Galaxy S9 Plus (Coral Blue, 64 GB)' with the Order ID: OD211808435986611000.
We would like to let you know that buyback guarantee should be purchased along with the product. Also, redemption option will be visible on applicable products' page from the beginning of 6th month (154th day from the delivery date).
However, as you've not purchased the buyback guarantee you're unable to avail it.
We are sorry for the trouble you had to go through.
In case there’s anything else we can help you with, please feel free to write back to us so we can make your shopping experience a pleasant one.
Hope you'll understand.
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