Notes

Om
return incident> Incident - IN1809081759137116739 TL
1>wrng update provided tagging solved> deliver on cod> not deliverd
Hi Gulshan, Thanks for writing in. We understand your concern about the delivery of the replacement of the order 'OD113247139198981000'. We'd like to let you know that the Wishmaster has confirmed that your order was delivered to you on September 10, 2018. You can check with your family member or friends if they have collected the shipment on your behalf. If you're unable to find the shipment, please place a fresh order on the basis of the availability of the item. Hope this helps.

2> pick up will happen
Hi Sameer,

Thanks for writing in.

We are sorry to know that the 'ADIDAS CRI HASE Cricket Shoes For Men' you received is not as described on Flipkart.

As specified by you, a return request has been created for the order and a refund of Rs. 2279/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by September 15, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

3> requested to call back> cx update.

Note> need to ask cx about exact issue his facing with the product...hence cx update

Hi Priyanshu,

Thanks for writing in.

We understand your concern that you want to return the order 'OD113282135814857000' and we're sorry for the trouble you had to go through.
.

We request you to please get back to us with the exact issue you are facing with the product within 72 hours and we'll be happy to help.

We hope to hear from you soon.

4>buy time

Hi Subu,

Thanks for writing in.

We understand your concern that you are facing an issue with your order 'OD113306730411940000' and we're sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by September , 2018.

Hope this helps.

5>
closer mail after completing the 72 hours...of cx update
closing mail....
tagging>>blank>>solved NRR

notes>......no response from cx..hence closing this email

Hi,

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Have a nice day.

6>
link for language call back

https://docs.google.com/forms/d/e/1FAIpQLSffKHYEmO4Y87-aIGXSAbaPaVXhv5Kr-bfULjBchg2LeBbPgw/viewform?fbzx=-3096118003943915500

7> order cancel refund info given with pilot and no arn
Hi Rajesh,

Thanks for writing in.

We understand your concern about the return of your order 'OD113246586499324000' and we're sorry for the trouble you had to go through.

However, we looked up your order and found that your order has been cancelled by the seller as requested by you.

Also, the seller has refunded Rs. 10999/- to your Debit Card on August 30, 2018. This amount should have been credited by now.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Have a nice day.

8> jio cash back offer 2200..cx wants to know
Hi ,

Thanks for writing in.

We understand that you want to know about 'Recharge with Rs. 198/ 299 and get Rs. 2,200 cashback offer' on your Redmi Note 5 (Gold, 64 GB).

We'd like to let you know that you will receive 44 vouchers of Rs.50 each in your MyJio app by performing a successful recharge of Rs. 198/Rs.299 prepaid plans offered by Jio, on the eligible device, within the offer period.

Double Data Benefit - You will get the applicable Double Data voucher every time you perform a recharge of Rs. 198 or above for a maximum of 3 recharges, during the subsistence of the offer. The Double Data voucher will be credited within 48 hours of every successful recharge and can be accessed under the ‘My Vouchers’ section of the MyJio application. You need to redeem the voucher to activate the same. Double Data vouchers will expire if not redeemed within three months from date of credit.

Note: You should be enrolled to Jio Prime Membership. The offer is applicable only on the Indian version of the aforementioned model.

Here's how you can redeem the 'cashback' offer:

*Offer is applicable only on the recharge of Rs.198/Rs.299/- JIO prepaid plans via My JIO app

*Each voucher of Rs. 50 provided under the cashback can be redeemed upon a recharge in MyJio App only

*Only one cashback voucher of Rs.50 can be redeemed per eligible recharge

*A maximum of 44 cashback vouchers can be redeemed

*All unredeemed cashback vouchers shall expire on March 31, 2022

Here's how you can redeem the Double Data voucher:

*The Double Data voucher would be credited to your account within 48 hours of recharge

*You should redeem the voucher to activate the same. Double Data vouchers will expire if not redeemed within three months from date of credit

*On any Eligible Device, the Double Data vouchers can be availed for a maximum of three (3) recharges of Rs. 198/-/299/- prepaid plans of RJIO, during the Double Data Entitlement Period of the offer

*You may continue to avail data as per the selected tariff plan, after utilization of the double 4G Data Entitlement availed under the Double Data offer

*Double Data vouchers are limited to the respective recharge cycle period and vouchers that are not redeemed within the Double Data Entitlement Period shall expire and be forfeited

In case, you are not able to avail the offer due to issues with the Jio portal or with redemption of the data pack, we request you to contact RJio customer care @ 198/18008899999 or write to [email protected].

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope this helps.

9> when no refund timeine...cancellation retrun policy
Hi,

Thanks for writing in.

We understand your concern that you want refund for your 'OD113322854797382000'. We are sorry for the trouble you had to go through. We would like to let you know that the Returns Policy depends on sellers and can be either category or product specific. For this product, the seller is only offering a replacement option in case the item received is damaged or defective. You may refer to the seller’s replacement policy on the product page. The seller will not be able to provide you refund for this product as per policy. Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart. Feel free to contact us for further assistance. We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hope this helps.


1>

Corresponding Pickup Rejected
Hi Jignesh,

Thanks for writing in.

We understand that you wanted to pay for the exchange product as it was rejected by wishmaster.

We are sorry for the late response and the trouble you had to go through.   

We'd like to let you know that for orders placed using exchange option and if the 'Smart pickup' check fails, you will still be able to exchange their product by paying the exchange value by cash or through Debit/ Credit card (if POS machine is available with the wishmaster). The pick up charges will be waived off for 'Detach'. You will have a 'Clear visibility' that the order can be still delivered in case the exchange product does not qualify for the exchange by paying the difference amount via cash. 

Hope this helps.

2>

Hi Kiran,

Thanks for writing in.

We understand your concern that you are not able to purchase a mobile phone. We are sorry for the late response and the trouble you had to go through. We would like to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products. It may take up to 90 days for the limit to be reset. You can only purchase after the limits get reset for you. In future, if you are facing any issues please write back to us, we will feel to help you.   Hope you understand.

We are sorry for the late response and the trouble you had to go through.

3>
Hi,

Thanks for writing in.

We are sorry to know that the 'Yellow Bell Tempered Glass Guard for Sony Xperia T2 Ultra' is damaged.

We would like to let you know that a replacement for the same has been delivered to you. Now seller can only refund of your product.

We request you to write back to us with the refund confirmation of your product within 72 hours. So that, we can assist you in the best possible way.

Alternatively, you can follow these steps and create a return yourself from your Flipkart account:

1. Go to 'My Orders'
2. Select the item, click 'Return' and follow the prompts.

In case, you'd like a refund to be credited to your bank account, please share the following details:

1. Account holder's name (same as registered on Flipkart):
2. Bank name and branch:
3. Account number:
4. IFSC (alphanumeric code that's mentioned in your chequebook):

Hope this helps.

As your order was placed on COD mode the seller will not be able to provide you the refund of the product.

If there's anything we could do for you, please let us know and we'll be happy to help.

2>
for the successful pick up mail

Hi Sandarsh,

Thanks for writing in.

We understand your concern about the pickup of your product 'ADIDAS ADIPACER 2.0 M Running Shoes For Men' with order ID: OD113245692712007000.

We are sorry for the trouble you had to go through.

We would like to let you know that for Successful pick-up of the product is subject to the following conditions being met: 1. Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories) 2. The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes

We are sorry to let you know that pickup for your product will not be created as you don't have brand box.

Hope this helps!

Tagging Cancellation and Return Policy info
3> invoice of buy back info
Hi Vivek, Thanks for writing in. We understand your concern about 'Extended Warranty 2 Year by Flipkart Protect'. We would like to let you know that the services will be activated and an email with the details will be send to you within 24 hours of the product being delivered to you. The service will be valid from the date of delivery. Also, we would like to let you know that you can always contact the service provider if you ever need to claim the service and they will surely help you out. In future, if you have any query feel free to write back to us, we'll be happy to help. Hope this helps. Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address and please spare a few minutes to respond to the feedback survey. We'll be happy to hear from you.

4>


1>

Corresponding Pickup Rejected
Hi Jignesh,

Thanks for writing in.

We understand that you wanted to pay for the exchange product as it was rejected by wishmaster.

We are sorry for the late response and the trouble you had to go through.   

We'd like to let you know that for orders placed using exchange option and if the 'Smart pickup' check fails, you will still be able to exchange their product by paying the exchange value by cash or through Debit/ Credit card (if POS machine is available with the wishmaster). The pick up charges will be waived off for 'Detach'. You will have a 'Clear visibility' that the order can be still delivered in case the exchange product does not qualify for the exchange by paying the difference amount via cash. 

Hope this helps.

2>

Hi Kiran,

Thanks for writing in.

We understand your concern that you are not able to purchase a mobile phone. We are sorry for the late response and the trouble you had to go through. We would like to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products. It may take up to 90 days for the limit to be reset. You can only purchase after the limits get reset for you. In future, if you are facing any issues please write back to us, we will feel to help you.   Hope you understand.

We are sorry for the late response and the trouble you had to go through.