Notes

Hi Madhuresh,

Thanks for writing in.

We understand your concern about the payment of your order 'OD113610249010907000' for 'Asus Zenfone Max Pro M1 (Grey, 32 GB) and Complete Mobile Protection 1 Year by Flipkart Protect'.

As we looked up and found that the seller has successfully received your payment.

Also, your order has been approved by the seller and will reach you by October 16, 2018.

You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

Hope this helps!

(replacr and expect)
Hi Rahul,

Thanks for writing in.

We understand your concern about your order 'OD113595950549567000' for 'Safari DRAWSTRING 20 CB RUS 44.2 L Laptop Backpack '.

We are sorry to know that you are facing an issue with your product.

We would like to let you know that the seller has arranged a replacement for the product and it'll reach you by October 16, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

Also, remember to collect the acknowledgement receipt once you hand over the product to the Wishmaster.

We would like to thank you for your continued trust and support.

(special del)
Hi Rakesh,

Thanks for writing in.

We understand that you'd like your order 'OD113603649672823000' for 'Syska HT100U Cordless Trimmer for Men' delivered at a specific date. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Since you've mentioned that you may not be available after or before date, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

We assure you that the courier service providers will try to deliver your order again on {date of the next working day} if you were not around to collect it during the first attempt.

Your order will be delivered by October 14, 2018 and you can also track your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.
(elaborate)
Hi Sudhakar ,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your concern.

Please get back to us within 72 hours with your exact concern.

Hope to hear from you soon.  

(buy time)
Hi Ritik, We understand your concern about your order 'OD113595644683103000' for 'Samsung On Smart 43 108cm (43 inch) Full HD LED Smart TV 2018 Edition'.

We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by October 14, 2018. Hope this helps.

(want to cancel)
(please ignore previous email)

Hi,

Thanks for writing in.

We understand your concern that you want to cancel your order 'OD113610568040164000' for 'Lenovo K8 Plus (Venom Black, 32 GB)'.

We would like to let you know that the seller has cancelled your order as requested by you.

If you want this product, you can place a fresh order by clicking here:
https://www.flipkart.com/product/p/itme?pid=MOBEWN63JHHEXPTD

In future, if you have any query feel free to write back to us, we'll be happy to help.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address and please spare a few minutes to respond to the feedback survey. We'll be happy to hear from you.
 
(special del)
Hi Renald,

Thanks for writing in.

We understand that you'd like your order 'OD113604247834373000' for 'HP 15q Core i3 7th Gen - (4 GB/1 TB HDD/Windows 10 Home) 15q-ds0006TU Laptop' delivered at a specific day. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Since you've mentioned that you may not be available after or before day, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

We assure you that the courier service providers will try to deliver your order again on date of the next working day if you were not around to collect it during the first attempt.

Your order will be delivered by October 3, 2018 and you can also track your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

(refund int)
Hi Vinod,

We understand your concern that you want refund of your order 'OD113609277264367000' for 'Realme 2 (Diamond Black, 64 GB)' and 'Complete Mobile Protection 1 Year by Flipkart Protect'.

We are happy to let you know that the seller has refunded Rs. 10990/- and Rs. 93/- for your order to your 'Credit Card EMI' on October 11, 2018. This will be credited to your account by October 19, 2018, as per standard banking procedures.

Please check the previous unbilled transaction of your credit card before reaching out to the bank.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Have a nice day.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address and please spare a few minutes to respond to the feedback survey. We'll be happy to hear from you.  

(10 % hdfc TBBD )
Hi,

Thanks for writing in.

We understand your concern that you want to know about 10% Instant Discount with HDFC Bank Debit & Credit Cards.

As we looked up and found the minimum cart value of Rs. 4999/- to avail this offer and you cannot avail this offer as your order value is Rs. 4867/-.

We are sorry for the trouble you had to go through.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Hope this helps.     

(exchange guidlines)
Hi Sumit, Thanks for writing in. We understand your concern that you want to know about the exchange options. We would like to let you know that you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer. Here are few important things to note while choosing the exchange option for a device: 1. Only functional devices without any screen defect are accepted 2. The screen/body should not have any cracks/dent 3. The screen should be intact 4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process 5. Screen locks or iCloud locks should be disabled Hope this helps.  Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address and please spare a few minutes to respond to the feedback survey. We'll be happy to hear from you. (no rel tagging so tagged under offer gen enq)


(ship together)
Hi Kunal,

Thanks for writing in.

We understand your concern that you want to combine the delivery of your order 'OD113617781167151000' for 'Wall-E' and 'The Jungle Book'.

We're really sorry to let you know that this isn't possible as it depends on the seller.

Shipping charges vary based on sellers and products. You'll can get free delivery for purchases made from sellers with a 'Flipkart Advantage' badge for purchases above Rs. 500/- Some products like the wide range of books listed on Flipkart will have no delivery fees at all.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on 'Flipkart Assured' click here: http://www.flipkart.com/flipkart-assured

Since you've placed orders from the seller, you have been charged for shipping accordingly. The order will reaches you by October 22, 2018.

Also, as we looked up and found your order has been cancelled by the seller as requested by you. We would like to let you know that the seller has refunded Rs. 264/- for your order to your 'Flipkart monthly Credit' on October 12, 2018. This will be credited to your account by now.  

We would like to thank you for your understanding.

(payment Awaiting)
Hi, Thanks for writing in. We understand your concern that you want know about the payment of your order 'OD113611575285023000' for 'Nova NHT 1072 Fast Charge Titanium Coated USB Cordless Trimmer for Men'. We request customer to wait for 24 hours, either the order will be confirmed or the debited amount will be reversed within 24 hours. We are sorry for the trouble you had to go through. In future, if you have any query feel free to write back to us, we'll be happy to help. Hope this helps.

(gstin)
Hi Umang ,
Thanks for writing in.

We understand your concern that you want to know about the GSTIN.

We’re sorry to let you know that we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that our customers like you can benefit from it.

While we do not yet have an exact timeframe as to when you can use this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.

Hope this helps.

(out for del)
Hi Sukur,

We understand your concern about your order 'OD113594930669377000' for ''Titan 1773SM02 Watch - For Men'.

As we looked up and found that a Wishmaster from Ekart Logistics is already on the way to deliver the product and it’ll reach you by 7 pm today.

You would have received an SMS with the name of the Wishmaster, contact number call bridge details and a PIN. You may call that number and dial in the PIN to speak to the Wishmaster to know more about the status of your shipment. You can also check the status of your order here: http://fkrt.it/bqWLi~NN Have a nice day.

(Service pincode)
Hi Rahul,

Thanks for writing in.

We understand your concern about the serviceability at your pincode.

We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product. If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable. Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode. The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon. We would like to thank you for your understanding.

(update num)
Hi Vaishnavi, Thanks for getting in touch.

We understand your concern that you want to update your number.

We would like to lket you know that updating registered phone number is very simple and can be done only from our website at the moment. Here's how you can do it: • Click http://fkrt.it/sDaT4pNN • Click 'Edit' and enter your new registered phone number and select 'Add' • A verification code will be sent to your new registered phone number which is valid only for 10 minutes from the time it is sent to you • Enter it in the text box and click 'Save Changes' Your registered phone number will get updated and you can continue using your Flipkart account after that. Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address and please spare a few minutes to respond to the feedback survey. We'll be happy to hear from you.  

(mob prot plan )
Hi Abhishek, Thanks for writing in. We understand your concern that you want to purchase  Complete Mobile Protection Plan of your order 'OD113609742562532000' for 'Samsung Galaxy S8 (Midnight Black, 64 GB)'.

We are sorry for the trouble you had to go through.

We would like to let you know that it can only be done while placing the order.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address and please spare a few minutes to respond to the feedback survey. We'll be happy to hear from you.