Notes

Replace Expect

Hi ____,

Thanks for writing in.

We understand that the order '______' for '_______' you received is different. We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has arranged a replacement for the product and it'll reach you by _______. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.


2)WAIT AND REPLACE

Hi,

Thanks for writing in.    

We're sorry to hear that you are facing an issue with your '' with order ID: .

We would like to let you know that the seller has arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by January 18, 2018.      

Please keep the item along with the original product box, accessories and tags ready for pickup as the Wishmaster will not be able to complete the pickup in case any item is missing.   

Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.  

Also, do collect the acknowledgement receipt once you hand over the product.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued support and trust.


3)Cx wants to Cancel Mobile Protection Plan:


Hi _______,

Thanks for writing in.

We understand that you want to cancel the 'Complete Mobile Protection 1 Year by Flipkart Protect'.

We are sorry to let you know that the Digital Product cannot be cancelled, However, you can raise a return request individually for the Digital Product once the parent order is delivered and digital (child) is in completed status(Within the replacement policy).

If you still want to know something, then please get back to us, we will surely help you out.

Hope this helps


4)Phonepe Cashback Offer:


Hi ________,

Thanks for writing in.

We understand your concern about the Phonepe Cashback Offer on the order '_________'.

We are sorry to let you know that there is no offer applied on your order, as this offer is only applicable on the first eligible transaction.

Here are some more important points about this offer:

- When logged in to the registered account, customers will see the details of the benefits as an offer callout on the eligible product page
- Cashback will be credited to the customer's PhonePe wallet within 24 hours of successful completion of the transaction
- Cashback can be used for recharges, bill payments, merchant transactions across PhonePe
- The cashback amount credited to the customer's PhonePe wallet cannot be withdrawn to any linked bank account or transferred to other users
- Offer is applicable only on first eligible transaction
- Offer is not applicable on purchase of Flipkart gift card or Gold/Silver Coins using the Eligible Payment Method.
- In case the PhonePe wallet limit has reached the maximum amount, the cashback will be credited on the first business day of the next month
- In case if customers PhonePe account is deactivated, cashback for this offer will not be credited to the customers PhonePe wallet. However customer can still complete the successful transaction
- In case of partial payments made using any payment mode other than PhonePe or by availing any exchange offer, the offer will be valid only on the total transaction value paid through PhonePe.

If you still face any issue then please get back to us, we will surely help you out.

Hope this helps.


5)REFUND INTIMATION >>>> REFUND STATUS INQUIRY

Hi _____,

Thank you for writing in.

We understand your concern about the refund of your order '______' for '_____'.

We would like to let you know that the seller has refunded Rs. /- for your order to your _____ on ________. This will be credited to you by _______, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number: ____.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Hope this helps.


6)Extended warranty individually<<<<<<<<Vas warranty guarantee



Hi Ankur,

Thanks for writing in.

We understand your concern that you want to purchase 'Extended Warranty' for your '_________'.

We would like to let you know that this policy can be purchased only with the purchase of the product. You will not be able to purchase this service individually. Due to this, the seller will not be able to fulfill your request.

However, you can buy 'Extended Warranty Protection' directly from Jeeves and also the price of the plan may vary.

Hope you will understand.

7)Extended warranty individually<<<<<<<<Vas warranty guarantee



Hi Ankur,

Thanks for writing in.

We understand your concern that you want to purchase 'Extended Warranty' for your '_________'.

We would like to let you know that this policy can be purchased only with the purchase of the product. You will not be able to purchase this service individually. Due to this, the seller will not be able to fulfill your request.

However, you can buy 'Extended Warranty Protection' directly from Jeeves and also the price of the plan may vary.

Hope you will understand.

8)Cardless Credit:


Hi ______,

Thanks for writing in.

We understand your concern about the Cardless Credit.

We are sorry to let you know that Flipkart customers who are part of the Buy Now Pay Later (BNPL) payment facility will be exempted from the Cardless Credit.

Also, to check 'Cardless Credit' eligibility, customers have to go to My account and click on View details next to Cashless Credit and then click on 'Apply Now'. Customers will now have to provide access to the below features along with the existing 'PAN Card & Aadhar Number' details to proceed further on eligibility check.

- SMS
- Contacts
- Call History
- Location
- Device Information

Hope this helps.


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