Notes

DEBIT CARD EMI

If available


Hi ________,

Thanks for writing in.

We understand your concern about the availability of 'EMI on Debit Cards'.

We would like to let you know that only a select base of pre-approved customers will be eligible for No Cost EMI on Debit Cards. These customers will be able to view the offer on their payment page during checkout.

Though this option may be displayed on the product page, only eligible customers will see this option during checkout.

We request you to send an SMS 'DCEMI' to 57575 to check the eligibility.

In case you are not eligible to avail EMI on your Debit Card for shopping on Flipkart, please get in touch with your respective bank.

Until then, you can also try another payment method such as Credit Card No Cost EMI, etc.

Important points to be noted for Debit Card EMI:

- Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI/ICICI banks.
- Interest rate and tenure differs from bank to bank.
- You can buy only one product at a time, however number of units for a single product may vary based on banks.
- There are no processing fee or additional charges.
- You need not pay any down payment amount to avail this offer.
- EMI plans cannot be changed once an order is placed.
- The minimum transaction amount to avail this offer differs from bank to bank.
- The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

If you have any other query, please feel free to contact us, we'll be happy to assist you.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.




If not available



Hi _______,

Thanks for writing in.

We understand your concern that you are unable to get EMI on Debit Card. We are sorry for the trouble you had to go through.

We would like to let you know that only a select base of pre-approved customers will be eligible for No Cost EMI on Debit Cards. These customers will be able to view the offer on their payment page during checkout.

Though this option may be displayed on the product page, only eligible customers will see this option during checkout.

We request you to send an SMS 'DCEMI' to 57575 to check the eligibility.

In case you are not eligible to avail EMI on your Debit Card for shopping on Flipkart, please get in touch with your respective bank.

Until then, you can try another payment method such as Credit Card No Cost EMI, etc.

Important points to be noted for Debit Card EMI:

- Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI/ICICI banks.
- Interest rate and tenure differs from bank to bank.
- You can buy only one product at a time, however number of units for a single product may vary based on banks.
- There are no processing fee or additional charges.
- You need NOT pay any down payment amount to avail this offer.
- EMI plans cannot be changed once an order is placed.
- The minimum transaction amount to avail this offer differs from bank to bank.
- The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

If you have any other query, please feel free to contact us.

Hope you will understand.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



Debit Card EMI Amount blocked scene:



Hi ______,

Thanks for writing in.

We understand your concern about Debit Card EMI.

We'd like to let you know that when you place an order using the Debit Card EMI mode of payment, the entire order value is blocked from the debit card. The amount is charged on a monthly basis based on the bill generated by your bank. As each instalment is paid, the corresponding amount gets unblocked from your credit limit and is made available for your use.

Also, if you want more clarification about the amount to be blocked and the EMI tenure you must contact with your respective bank.

You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.


Hi Satyendra,

Thank you for writing in.

We understand your concern that are unable to get EMI on Debit Card. We are sorry for the trouble you had to go through.

We would like to let you know that EMI on debit card payment is available for few selective customers who have account with AXIS and SBI on selected sellers and products.

Once you login in to Flipkart website/App/mobile site app they can see this offer on their home page. So, we request you to kindly check the product page for more information.

Hope this helps.


2)Phonepe Cashback Offer:


Hi ________,

Thanks for writing in.

We understand your concern about the Phonepe Cashback Offer on the order '_________'.

We are sorry to let you know that there is no offer applied on your order, as this offer is only applicable on the first eligible transaction.

Here are some more important points about this offer:

- When logged in to the registered account, customers will see the details of the benefits as an offer callout on the eligible product page
- Cashback will be credited to the customer's PhonePe wallet within 24 hours of successful completion of the transaction
- Cashback can be used for recharges, bill payments, merchant transactions across PhonePe
- The cashback amount credited to the customer's PhonePe wallet cannot be withdrawn to any linked bank account or transferred to other users
- Offer is applicable only on first eligible transaction
- Offer is not applicable on purchase of Flipkart gift card or Gold/Silver Coins using the Eligible Payment Method.
- In case the PhonePe wallet limit has reached the maximum amount, the cashback will be credited on the first business day of the next month
- In case if customers PhonePe account is deactivated, cashback for this offer will not be credited to the customers PhonePe wallet. However customer can still complete the successful transaction
- In case of partial payments made using any payment mode other than PhonePe or by availing any exchange offer, the offer will be valid only on the total transaction value paid through PhonePe.

If you still face any issue then please get back to us, we will surely help you out.

Hope this helps.


3)REFUND INTIMATION >>>> REFUND STATUS INQUIRY

Hi _____,

Thank you for writing in.

We understand your concern about the refund of your order '______' for '_____'.

We would like to let you know that the seller has refunded Rs. /- for your order to your _____ on ________. This will be credited to you by _______, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number: ____.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Hope this helps.


4)Cx wants to Cancel Mobile Protection Plan:


Hi _______,

Thanks for writing in.

We understand that you want to cancel the 'Complete Mobile Protection 1 Year by Flipkart Protect'.

We are sorry to let you know that the Digital Product cannot be cancelled, However, you can raise a return request individually for the Digital Product once the parent order is delivered and digital (child) is in completed status(Within the replacement policy).

If you still want to know something, then please get back to us, we will surely help you out.

Hope this helps


5)Cardless Credit:


Hi ______,

Thanks for writing in.

We understand your concern about the Cardless Credit.

We are sorry to let you know that Flipkart customers who are part of the Buy Now Pay Later (BNPL) payment facility will be exempted from the Cardless Credit.

Also, to check 'Cardless Credit' eligibility, customers have to go to My account and click on View details next to Cashless Credit and then click on 'Apply Now'. Customers will now have to provide access to the below features along with the existing 'PAN Card & Aadhar Number' details to proceed further on eligibility check.

- SMS
- Contacts
- Call History
- Location
- Device Information

Hope this helps.


6)Flipkart Recharge:


Hi _______,

Thanks for writing in.

We understand that you want to know about the recharge on Flipkart.

We'd like to let you know that you can recharge on Flipkart app by clicking on the home button on the app.

Also, the recharge can be done only on the Flipkart app.

If you still want to know something then please get back to us, we will surely help you out.

Hope this helps.


7)Order approved and the payment is successful:


Hi _______,

Thanks for writing in.

We understand your concern about the payment of the order '_________' for '_________'.

We'd like to let you know that the payment for your order is successful and the seller has successfully received the payment for your order.

We're happy to let you know that the seller '_______' has approved the order and it will be on its way to you soon. The shipment will get delivered by ______ and you can expect more updates once it is shipped.

You can check your order status here: http://fkrt.it/bqWLi~NN

Please be assured that we will follow up with the seller and courier service provider to ensure that your order is delivered to you as promised.

Hope this helps.


8)10% Instant Discount with HDFC Bank Debit & Credit Cards:


Hi ______,

Thanks for writing in.

We understand your concern about the offer '10% Instant Discount with HDFC Bank Debit & Credit Cards' on the product '______'.

We'd like to let you know that this product is eligible for the 10% Instant Discount with HDFC Bank Debit & Credit Cards.

Here are some terms and conditions for the offer:

- The Offer is valid from October 11, 2018 (00:00 Hours) to October 11, 2018 (23:59 Hours)
- For Flipkart Plus members, sale will begin from 21:00 Hours, October 10, 2018 to 23:59 Hours and October 11, 2018
- Under this Offer, Cardholders will get a 10% instant discount to a maximum discount of Rs. 2,500/- per card discount, on the purchase on Platform excluding certain Products as highlighted in this Offer during the Offer Period, of select products sold on the Platform. Offer is also applicable on EMI Transactions on Cards In terms of this Offer
- The Discount will be applied to the Net Cart Value (NCV). The minimum NCV to avail this Offer is Rs. 4,999/- and the maximum discount per Card during the Offer Period is Rs. 2,500/-, NCV shall mean the total value of only the eligible product/s in the cart after all applicable discounts and exchange offer redemption.
- The offer is applicable across all categories, and following products are Excluded.

If you still want to know something then feel free to write back to us, we will be happy to help you out.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


9)Item Not Added To Cart:

Hi ______,

Thanks for writing in.

We understand your concern about the purchase of the product '_____'. We are sorry for the trouble you had to go through.

We would like to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products.

We would also like to let you know that it may take up to 90 days for the limit to be reset.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email.

Hope this helps.


10)SPECIAL SLOTS + PRIORITY



Hi ______,

Thanks for writing in.

We understand that you'd like your order '______' for '_____' delivered at a specific date.

We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Also, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order reaches you on or before _____. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

We would like to thank you for your understanding.


11)Replace Expect

Hi ____,

Thanks for writing in.

We understand that the order '______' for '_______' you received is different. We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has arranged a replacement for the product and it'll reach you by _______. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

12)Service Centre Details:

Hi _____,

Thanks for writing in.

We understand that you want to claim the warranty of the order '_______' for '_______'. We are sorry for the trouble you had to go through.

We'd like to let you know that your product is covered under ____ year warranty and you can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the brand's authorised service centre:

_______


In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.


13)EMI payment:

Hi _____,

Thanks for writing in.

We understand that you want to know about the EMI payment method.

We'd like to let you know that once you've added the desired items to your Flipkart shopping cart, proceed with your order as usual by entering your address. When you're prompted to choose a payment mode for your order, select 'EMI' & follow these simple steps:

- Choose your credit-card issuing bank you wish to pay from
- Select the EMI plan of your preference
- Enter your credit card details
- Click 'Save and Pay'
- Please note that the full amount will be charged on your card the day of the transaction.

If you still want to know something then please get back to us, we will surely help you out.

Hope this helps.


14)