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Thanks for writing in.
We understand your concern that wishmaster denied to exchange the product 'Lenovo A6000' for 'Lenovo K8 Plus (Venom Black, 32 GB)'.
We are sorry for the trouble you had to go through.
We would like to let you know that the product cannot be accepted as per the exchange policy.
Reasons for mobile exchange denial:
Brand mismatch
IMEI Mismatch
Screen damage/Dent (Crack)
Dots on Screen/Pixel issue (Iphone only)
Touch not working
Light coming out from the side of the screen/Screen coming out
Crack on Body
Crack on Screen
Body Bent or De-shaped/Battery Bulged
LCD Damage inside the screen(Lines, Patches on display when switched on(Iphone only)
Body Part Missing (Volume Key, Power Key, Camera Key/Glass, Any Physical Button, Sim Card Tray, Battery
Body Part Damaged - Camera Glass
iCloud Lock
If you have any further query you can write back to us we will surely help you out.
Hope this helps.
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