Notes

Exchange Guidelines

How to check the availability:

We request you to kindly follow the below mentioned steps to exchange the product :

- Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.
- Before you hit ‘Buy Now’, check with your pin code if the Exchange Offer is available in your location. Exchange is possible in eligible pin codes only.
- Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.




However, to avail exchange below are the guidelines to be followed :

- Check if Exchange offer is valid for the product.
- Should select the accurate Model, IMEI number, Serial number and the working condition of the product.
- Pay the discounted amount listed on the website.
- You will have to furnish the same product as opted during the purchase to FE while Delivery.
- You have to keep the products charged for the FE to check.
- Take a backup of the data before handing it over to the FE.
- You cannot avail the exchange once the order is placed without the offer. i.e. Once an exchange order is placed, You cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to FE. The only possibility is to cancel the exchange order and place a regular order.

Below are the detailed guidelines for wishmaster:

The wishmaster will check the exchange item before the new item is handed over to you. Listed below are the checks that will be followed.

- IMEI number on mobile matches against IMEI number entered by you.
- Brand of mobile matches the brand entered by you.
- Mobile stays powered on without charger for 30 seconds.
- Mobile screen is not broken.
- The screen lock should not be active (all types of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc should be de-activated).
- The i-Cloud account should be unlocked for iPhones.




For your reference, we request to you kindly follow the below steps for exchange offer -

1. Check if Exchange offer is valid for the product.
2. Should select the accurate Model, IMEI number, Serial number and the working condition of the product.
3. Pay the discounted amount listed on the website.
4. You will have to furnish the same product as opted during the purchase to wishmaster while Delivery.
5. You have to keep the products charged for the wishmaster to check.
6. Take a backup of the data before handing it over to the wishmaster.
7. You cannot avail the exchange once the order is placed without the offer. i.e. Once an exchange order is placed, you cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to wishmaster. The only possibility is to cancel the exchange order and place a regular order.
8. For all phones, the screen lock should not be active ( all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart Lock, etc needs to be de--activated).
9. For Apple iPhones, i-cloud account is unlocked.

We also would like to let you know that products with the following issues will not be picked up:

1. Power Issue - Not switching on
2. Dead pixels, spots, lines or static on any part of the screen/display
3. Crack on the screen, light emitting from the side of the screen
4. Crack on the panel, dents in the body, swollen handset and buttons missing
5. Charging port damaged