Notes

special request

Hi Abhishek,

Thanks for writing in.

We understand that you'd like your order delivered at a specific {time or date}. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Since you've mentioned that you may not be available, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

{For EKL only}

We assure you that the courier service providers will try to deliver your order again on {date of the next working day} if you were not around to collect it during the first attempt.

Your order will be delivered by 2018-10-09 23:59:59 and you can also track your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

re instate.........when cx want back the product smae.

Hi,

Thanks for writing in.

We understand your concern that you want the product '' reinstate.

We looked up your order 'OD113579210826968000' and found that it has been cancelled as requested by you with the reason stated as ''.

We'd like to let you know that the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here: https://www.flipkart.com/product/p/itme?pid=ACCET6ZFCGEG7GZE.

{Product is OOS}

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock with sellers. You can click here {product_link} and use the 'Notify me' option to know once the product is available.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope this helps.

tagging ...........Order Modification > Customer-initiated Cancellation > Customer wants to reinstate cancelled order>>internal update



priority... jldi mnge before date not mntion date..

Hi Abhishek,

Thanks for writing in.

We understand you’re keen on receiving your product '' with order '' and sorry for the trouble you had to go through.

we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order reaches you on or before 2018-10-09 23:59:59. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

...(when dt show for suscribe then given to cx when dt not show then no given )

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like.

......when cx already use f Assured' not given{Use this only if the ordered product does not have a 'Flipkart Assured' badge}

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured

Hope this helps.

tagging .....status check ..internal update...>>

rto ....

Hi,

Thanks for writing in.

We understand your concern about the refund of your product 'E-TREE Front & Back Case for Mi Redmi Note 4' with order 'OD113359748486327000' and sorry for the trouble you had to go through.

We'd like to let you know that the shipment for order was returned to the seller due to an unexpected courier related issue.

Also, we'd like to let you know that the refund of Rs.228/- will be initiated within 4 business days from the date of cancellation. This is the time required for the courier service provider to confirm the cancellation.

{Refund to Bank Account/credit Card}

Once that is done, it will be credited to your {payment_mode_source} within {refund_tat}, as per standard banking procedures.

{Refund to Gift Card}

Once that is done, it will be credited to the Gift Card section of your Flipkart wallet in {refund_tat}. You can check the balance and validity of your Gift Cards here: http://fkrt.it/6jBxorNN

{Refund to PhonePe Wallet}

Once that is done, it will be credited to your PhonePe wallet within {refund_tat} and you can check the available balance here: http://fkrt.it/bqrfRzNN

You can also cancel your orders by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Click this link http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps.

when cx ask about refund then.....refund status>> internal update
then no ask about refudn ...return status >>solved

link......when sms send for payment failed

Hi,

Thanks for writing in.

We understand your concern about the refund of your product '' with order ''.

We’re sorry to let you know that the seller was not able to process the refund of Rs.560/- for your based on the account details provided by you earlier.

We’ve sent you a link to update your bank account details through SMS. Please fill in the details at the earliest so that the seller can initiate the refund to your bank account.

In the unlikely event of you not having received the link to update your account details, please reply to this email with the below information:

1. Account Holder's Name (should be the same as registered for the order on Flipkart) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC (alphanumeric code that's available in your chequebook)-

Hope this helps.

tagging from dt payment and refund

payment waiting for 8 hours.

Hi,

We understand your concern about the payment of your order and we are sorry for the trouble you had to go through.

We request you to wait for 08 hours for the payment confirmation.

Either the payment will be confirmed or you will received the refund notification for the same.

Hence, please wait for the time given.

Hope you understand

tagging >> payment failed>> solved >>.

payment failed.. .08 business days

Hi Abhishek,

Thanks for writing in.

We understand your concern about the refund of your product '' with order ''.

We are sorry to know that your order didn't go through as the seller has not received the payment for the order '' due to a system error.

In the unlikely event of the amount being debited from your Bank account, it will be reversed within 08 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

Hope this helps.

payment failed >> solved

Ready to ship

Hi,

Thanks for writing in.

We understand that you'd like to know the status of your '' with order '' and sorry for the trouble you had to go through.

We'd like to let you know that the seller has packed the item(s) and it will be on its way to you soon. The shipment will get delivered by {promised_date} and you can expect more updates once it is shipped.

You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

status check>>internal update.

shipped..

Hi,

Thanks for writing in.

We understand that you'd like to know the status of your '' with order '' and sorry for the trouble you had to go through.

We'd like to let you know that your product has been shipped through Wishmaster on {date} by the seller and the tracking ID is {tracking_id}.

The order will reach you by 2018-10-09 23:59:59 and you can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

status chek>>internal update

Out for delivery

Hi,

Thanks fro writing in.

We understand that you are eagerly waiting for your order '' for '' and sorry for the trouble you had to go through.

We'd like to let you now that the Wishmaster is already on the way to deliver the item and it’ll reach you by 7 pm today.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

Status check>>internal update

invoice................

Hi Rajeshwar,

A copy of the invoice provided by the seller for your Lotto String Running Shoes For Men has been attached to this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.


LINK: 10.85.50.37/customer_invoices/shipments/E-22639537/document?seller_id=b38e117812b449fd........when invoice not download......

RETURN invoice.....when return int. denial

Hi,

Thanks for writing in.

The seller has unable to provide the invoice your order 'OD113137909192662000' as have return initiate for your product 'Billion HiStorage Backpack'and 'Colorcase Back Cover for Honor 6x'.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope this helps.

INVOICE denial.............

Hi Rajeev,

Thanks for writing in.

We understand your concern that you want the invoice of your product 'spade club Men Blue Clogs' and 'spade club Men Black Clogs' and 'IndusBay Men Gray Clogs'.

We're sorry to let you know that the seller has unable to provide the invoice your order 'OD113162905672917000' as your product was returned by you. The seller is able to provide the invoice for delivered products only.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope this helps. tagging >> cancellation return policy >>solved

before delivery invoice soft copy .solved

unregister id

Hi,

Thanksfor writing in.

We understand your concern that you are facing an issue with your product.

We are sorry to let you know that we are unable to find your order details using the email address you've written to us from.

Please write back to us from your registered email address so we can help you out.

Hope to know from you soon.

taging>>unregister>>solved.

debit card ...........


Hi,

Thanks for writing in.

We understand your concern that you want to know details about the Debit Card EMI payment mode.

We would like to let you know that you can send an SMS 'DCEMI' to 57575 to check your eligibility for Debit Card EMI.

If you are eligible you will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply.

If you are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank.

Here is some additional information about the EMI on debit card:

1. Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI banks.
2. Interest rate and tenure differs from bank to bank.
3. You can buy only one product at a time, however number of units for a single product may vary based on banks.
4. There are no processing fee or additional charges.
5. You need NOT pay any down payment amount to avail this offer.
6. EMI plans cannot be changed once an order is placed.
7. The minimum transaction amount to avail this offer differs from bank to bank.
8. The maximum transaction amount to avail this offer will vary for each user depending on credit availability.

If you have any other concern, please write back to us we'll surely help you out.

Happy shopping!

Hope we've been able to help you with your concern today. A short survey will be sent to your registered email address to get your feedback on our conversation. We'll be happy to hear from you.

tagging ...payment method>>solved

eloborate 72...........unregister id....

Hi,

Thank you for writing in.

We are sorry to let you know that we are unable to understand your concern.

We request you to please elaborate your query with exact details within 72 hours so that we can look into it and assist you in the best possible way.

Hope to hear from you soon.

tagging....blank mail.........>> customer update.73 hours