Notes

Out of delivery area cancellation.

Hi,

Thanks for writing in.

We understand your concern about the cancellation of your order '' for product ''.

We are sorry for the trouble you had to go through.

We would like to let you know that your order was cancelled by the seller as their partnered courier service provider were not able to deliver the product to your address. This is because they no longer serve this pincode and this update was shared with us after you had placed your order.

If you’d still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address.

We're working closely with our seller community to make your shopping experiences on Flipkart seamless.


Hope you understand.

Offer and promotion Simple
Hi Amit,

Thanks for writing in.

We understand your concern that you would like to know about Offers and Promotions during The Big Billion Days.

We would like to let you know that Offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.

We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.

For exciting deals and offers, please check 'Deals of the Day' and 'Offers Zone' on our app or website.

Happy shopping!

Cancel DT not highlighted

Hi,

Thanks for writing in.

We understand your concern that you would like to cancel your order '' for product ''.

We are sorry for the trouble you had to go through.

We would like to let you know that we are unable to cancel your order due to technical error.

Please be assured that we will look into this and get back to you with an update within 48 hours.

Hope you will understand.

Invoice 3PL Denial status not updated

Hi Amit,

Thanks for writing in.

We understand your concern that you would like to get the invoice of your order '' for product ''.

We're happy to know that your order has been delivered, but we are sorry to let you know that the seller is unable to provide you the copy of invoice for your order as BlueDart takes 24 hours to confirm the order deliveries.

A copy of the invoice will be sent to your email address [email protected] once the delivery of the item is confirmed by them

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope this helps.

Invoice Simple

Hi Amit,

Happy to help!

A copy of the invoice provided by the seller for your Shaily Retails Embroidered Fashion Georgette Saree has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

In case you don’t find the invoice in your inbox, please check the spam folder.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope this helps.

Invoice denial order not Delivered

Hi Amit,

Thanks for writing in.

We understand your concern that you would like to get the invoice of your order '' for product ''.

We are sorry to let you know that the seller is unable to provide you the copy of invoice for your order as the courier service provider has informed us that your order is yet to be delivered.

We would like to let you know that a copy of the invoice will be sent to your email address [email protected] once the delivery of the item is confirmed by them.

A copy of the invoice will also be tagged to your shipment.

However, the seller is shipped your order and it will reach you by {date}.

However, your order is confirmed by the seller and will reach you by {date}.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope you will understand.

invoice denial status not updated (EKART)

Hi Amit,

Thanks for writing in.

We understand your concern that you would like to get the invoice of your order '' for product ''.

the courier service provider has informed us that your order is yet to be delivered.

We're happy to know that your order has been delivered, but We are sorry to let you know that the seller is unable to provide you the copy of invoice for your order as the Ekart logistics confirms order deliveries by 7 pm on the same day.

A copy of the invoice will be sent to your email address [email protected] once the delivery of the item is confirmed by them.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope you will understand.

Invoice Manual

Hi Arjun,

Thanks for writing in.

We understand your concern that you would like to get the invoice of your order 'OD110958821664201000' for product 'Vu 98cm (39 inch) Full HD LED TV'.

We would like to let you know that the copies of the invoice provided by the seller for your product have been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

In case you don’t find the invoice in your inbox, please check the spam folder.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Hope this helps.

Blank

Hi Amit,

Thanks for writing in.

Looks like you've sent us an email without any details.

If there's anything we could do for you, please let us know within 72 hours and we'll be happy to help.

Hope to hear from you soon.

Unregister

Hi Amit,

Thanks for writing in.

We understand your concern that you are facing issue with your product.

We're sorry to let you know that we're not able to locate an order using this email address.

Please write back to us from the registered email address used while placing the order so we can help you out.

Hope to hear from you soon.

Refund ARN not available
Hi Amit,

Thanks for writing in.

We understand your concern about the refund of your order '' for product ''.

We are sorry fo the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs./- to your Bank Account/EGV Wallet/Flipkart Wallet/PhonePe Wallet monthly credit on seller_amount_refunded_date for your order. This amount will be credited to your account in 1 business days.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Hope this helps.

Refund ARN not available
Hi Amit,

Thanks for writing in.

We understand your concern about the refund of your order '' for product ''.

We are sorry fo the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs./- to your Bank Account/EGV Wallet/Flipkart Wallet/PhonePe Wallet monthly credit on seller_amount_refunded_date for your order. This amount will be credited to your account in 1 business days.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Hope this helps.

refund pilot arn available

Hi Amit,

Thanks for writing in.

We understand your concern about the refund of your order '' for product ''.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs./- to your Flipkart Wallet/Bank Account/PhonePe Wallet/ EGV Wallet on [date] for your order OD113219266227665000 with the refund reference number: ''. This amount will be credited to your account in 01 business days.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Hope this helps.

refund pilot arn available

Hi Amit,

Thanks for writing in.

We understand your concern about the refund of your order '' for product ''.

We are sorry for the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs./- to your Flipkart Wallet/Bank Account/PhonePe Wallet/ EGV Wallet on [date] for your order OD113219266227665000 with the refund reference number: ''. This amount will be credited to your account in 01 business days.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Hope this helps.

Complaints about Flipkart

Hi Amit,

Thanks for writing in.

We understand your concern that your experience with the Flipkart has been an unpleasant one.

We are sorry for the trouble you had to go through.

We completely understand and this isn't something we would want you to go through.

Also, we will share your feedback with our concerned team so that it will never happen again.

Hope you will understand.

Compaints about Wishmaster

Hi Amit,

Thanks for writing in.

We understand your concern that your experience with the Wishmaster has been an unpleasant one.

We are sorry for the trouble you had to go through.

We completely understand and this isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

Hope you will understand.

Flipkart Paylater

Hi Sujit,

Thanks for writing in.

We understand your concern that you would like to know about 'Flipkart Pay Later' Credit limit.

We would like to let you know that you can pay for your previous transactions and reset the ‘Flipkart Pay Later’ credit limit anytime before the end of the month.

However, at the moment we are offering a credit limit of Rs.5000/- to selected customers based on their purchase history.

We are planning to increase the limit in future and will get back to you with an update soon.

Also, you can check your credit limit for 'Flipkart Pay Later' on our website, Android app, iOS app or Msite (mobile site) by following below mentioned steps:

Visit My Account › Flipkart Pay Later.

You can also view the available credit balance under the ‘Flipkart Pay Later’ section.

Hope this helps.

Payment failed with link

Hi Prabir,

Thanks for writing in.

We understand your concern that amount debited from your account for your order 'OD113525609963101000' for product 'JioFashion Girls Midi/Knee Length Party Dress'.

We are sorry for the trouble you had to go through.

We would like to let you know that your order didn't go through as the seller has not received the payment for the order due to a system error.

We'd also like to let you know that the seller has refunded Rs.284/- on October 04, 2018 to your bank account as per standard banking procedures, it will be credited within 08 business days.

We request you to get in touch with the bank's customer care number can be found behind the Debit/Credit Card in case the amount is not reversed within 8 business days.

If you still wish to buy the item, you can place a new order by clicking on below mentioned link:

https://www.flipkart.com/product/p/itme?pid=KDEF66CS9BEEMJQH

You can also choose cash on delivery as the payment mode.

Hope this helps.
Debit card emi

Hi,

Thank you for writing in.

We understand that you want to purchase the products using Debit Card EMI option.

We would like to let you know that 'Debit Card EMI payment mode' offer is available for few selective Customers who have account with AXIS/ HDFC/ ICICI/ SBI.

Once you login in to Flipkart website/App/mobile site app you can see this offer on their homepage.

If you're not seeing the offer then you need to contact bank to get the Pre-approved EMI for Debit Cards.

Along with this, you can also send an SMS 'DCEMI' to 57575 to check eligibility.

If you're eligible customers, then you will receive the following SMS:

Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply

If you're not eligible customers, you will be asked to check with the bank via the following SMS:

Sorry, you are currently not eligible to avail EMI on your Debit Card for shopping on Flipkart. Please get in touch with your bank. Until then why not try another payment method. Shop now!

Hope this helps.