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Thanks for writing in.
We understand that you want to know about the delivery of your order 'OD113613322576073000'.
We are sorry for the trouble you had to go through.
Here are few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted.
2. The screen/body should not have any cracks/dent.
3. The screen should be intact.
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process.
5. Screen locks or iCloud locks should be disabled.
However, if the 'Smart pickup' check fails, you will still be able to exchange you product by paying the exchange value by cash. The pickup charges will be waived off for 'Detach'.
We'd like to let you know that the courier service providers will reattempt the delivery on next working day.
If you still have any issue please let us know we'll be happy to help you.
Hope you will understand.
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