Notes

How to redeem a voucher code/td




Hi, Thanks for writing in. We understand your concern about joining gift for new axis Buzz credit card. We are sorry to let you know that we are unable to share these details with you. We request you to get in touch with your respective bank regarding your query. Hope this helps.


Blank email/call



Hi, 

Thanks for writing in.

We're sorry to let you know that we're not able to locate order details you are talking about.

Please write back to us with exact order details so we can help you out. 

We request you to write back to us within 72 hours.

Hope to here from you soon.

Special request

Hi,

Thanks for writing in.

We understand that you'd like your order delivered at a specific date. 

We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

Your order will be delivered by October 25, 2018.

You can also track your order status here: http://fkrt.it/bqWLi~NN

Hope this helps


Wants to know the reason of re-promise



Hi Rahul,

Thanks for writing in.

We would like to let you know that the courier service provider has confirmed that the shipment of 'boAt BassHeads 100 Wired Headset with Mic' was delivered to you on October 11, 2018.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day.


Replace and expect

Hi Deepak, Thanks for writing in. We understated your concern about return for your order 'OD113501377854837000'. We are sorry to hear that the product 'SoundLogic Stayfit Pro Bluetooth Headset with Mic' you've received is defective and the seller is only able to provide replacement for this product as per seller''s 10 day replacement policy and same is mentioned on product page. The seller has arranged a replacement for the product and it'll reach you by October 17, 2018. The item originally delivered to you will be picked up after this. Please keep the item along with accessories and tags packed and ready for pickup in the original product box. We would like to thank you for your continued trust and support.


Reconfirm after online cancellation



Hi,

Thanks for writing in.

We understand you concern about cancellation of your product '' and ''.

As requested by you, the seller has canceled your order '' and you would have received a confirmation for it.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps!



cancllation=refund


Hi Pratibha, Thanks for writing in. We understand your concern about replacement for your product 'Modish Vogue Casual Half Sleeve Floral Print Women's White, Red Top'. We are sorry for the trouble you had to go through. We’re sorry to let you know that your replacement for order 'OD113446298921211000' was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.   We’re working closely with our seller community to make your shopping experiences on Flipkart seamless. Also, We would like to let you know that the seller has refunded Rs.275/- for your order to your bank account on October 11, 2018. This will be credited to your account by October 12, 2018, as per standard banking procedures. If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '828416670466'. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.  Have a nice day!



Buy tme

Hi,

Thanks for writing in.

We understand your concern about .

We're sorry for the trouble you had to go through.

Please be assured that our concerned team is looking into this and will get back to you with an update by October , 2018.

Hope this helps.



case is already with the team hence updated there,


contact number change


Hi Shivaraj,

Thanks for getting in touch.

We understand you concern about changing your registered phone number. 

We would like to let you know that changing registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:

• Click http://fkrt.it/sDaT4pNN

• Click 'Edit' and enter your new registered phone number and select 'Add'

• A verification code will be sent to your new registered phone number which is valid only for 10 minutes from the time it is sent to you
• Enter it in the text box and click 'Save Changes' Your registered phone number will get updated and you can continue using your Flipkart account after that.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


Order modification
Hi, Thanks for writing in. While we understand that you'd like to change color for your product 'Redmi 6 (Gold, 32 GB)', we're sorry to let you know that this can only be done while you place the order. If you'd like, you can cancel this order 'OD113611811897770000' and place a new one based on your requirement.  You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'. Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart. We would like to thank you for your understanding.

Address change denied



Hi Anshu, Thanks for writing in. While we understand that you would like to change the shipping address for your product 'Toyhouse THTR017P Tricycle', we're sorry to let you know that the seller will not be able to fulfill your request as it has already been processed. If you'd like, you could ask a friend or a family member to collect the package on your behalf from the current address. If that is not possible, then you could cancel and place a fresh order to be delivered at a different address. You can also choose to get the product delivered at a pickup store if there is one in your area. You would need to place the order from our mobile app to check the availability of a pickup store. In future, you can choose to update the delivery address for your orders through our website and app in 3 simple steps: 1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN 2. Select the order for which you’d like the address to be updated 3. Tap 'Change’ icon next to the current address and add new delivery address Please note that this option will be available only if the address can be changed based on the status of your order. Hope this helps.



Discount not applied/incorrect discount applied



Hi Waseem, Thanks for Writing in, We understand your concern about Instant Discount For your product 'Apple AirPods Bluetooth Headset with Mic'. We are sorry for the trouble you had to go through  We would like to let you know that there was no such offer is applied for your order 'OD113608968499551000'. If you have any other query, please fell free to write back to us, we will surly help you out. Hope this helps.


Customer wants to cancel order



Hi Jaideep, Thanks for contacting us. We understand your concern about refund for your product 'Intex 11000 mAh Power Bank (IT-PB11K)'. We would like to let you know that as requested by you, the seller has cancelled your order 'OD113613312552834000'  and will take 24 hours to order to be canceled. Also, we would like to let you know that the seller will initiate the refund of Rs.699/- back to source once the order is canceled. Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart. Hope this helps!


Failed payment

Hi, Thanks for writing in. We understand our concern about payment for product 'Realme 2 (Diamond Black, 32 GB)'. We would like to let you know that your order 'OD113610160002421000' didn't go through as the seller has not received the payment for the order due to a system error. In the unlikely event of the amount being debited from your account, it will be reversed within 08 business days from the date of the transaction. If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode. Hope this helps.
Adress change 4 hours

Hi Sujith, Thanks for writing in. We understand your concern about changing delivery address for product 'Realme 2 Pro (Blue Ocean, 128 GB)'.   We would like to let you know that due to some technical error seller is unable to change your delivery address for your order 'OD113616430904466000'. Please be assured that our concerned team is looking into this and will get back to you with an update within 24 hours. Hope this helps!


Customer wants to reinstate cancelled order


Hi Pawan, Thanks for writing in, We understand your concern about cancellation of your product 'Realme C1 (Mirror Black, 16 GB)'. We would like to let you know that let you know that your order 'OD113609473568660000 ' was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.  This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart. While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock. Also, we would like to let you know that next Sale will start on 12 Oct 2018, 12:00 PM. You can click here: https://www.flipkart.com/product/p/itme?pid=MOBF9CWSGX6DZKYK to buy this product Hope this helps.



Cancllation = refund


Hi,  Thanks for writing in.  We understand your concern about 10% Instant Discount with HDFC Bank for your product 'Skullcandy Ink'd Bluetooth Headset with Mic'.  We are sorry to let you know that there was no such offer was applied on your order 'OD113610836068058000'.  However, the seller has cancelled your order as requested by you as reason stated as 'Purchased Mistake' at the time of cancellation and you would have received confirmation of it. Also, we would like to let you know that the seller has refunded Rs.1999/- to your bank account on October 11, 2018. This will be credited to your account by October 23, 2018, as per standard banking procedures. If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '067602'. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out. Have a nice day!




Hi Harsh, Thanks for getting in touch. We're sorry to let you know that we're not able to locate the order details you are talking about using this email address. Please write back to us from the registered email address used while placing the order so we can help you out. We request you to write back to us within 72 hours. Hope to hear from you soon.


Payment methods available




Hi Jeeva, Thanks for writing in. We understand your query about Cash on Delivery to Prepaid payment. We are sorry to inform you that conversion of Cash on Delivery to Prepaid mode of payment is not available. However, once the Cash on Delivery orders have been marked as 'Out for Delivery', you can pay using PhonePe payment option via the payment link in the Out for delivery SMS from 'Ekart Logistics'. The payment link would remain active until the time of delivery. You will get an OTP for the transaction which needs to be shared with the Wishmaster for payment confirmation. Hope this helps. A short survey that won’t take more than two minutes of your time has been sent to your registered email address. We’ll be happy to hear from you.


Wait and refund



Hi Mani, Thanks for contacting us. We understand your concern that you want to know about the refund for your order 'OD113556076029745000'. We are sorry for the trouble you had to go through. We would like to let you know that the seller has initiated the cancellation of your order for 'Honor 9i (Aurora Blue, 64 GB)' and you would have received a confirmation for it. Since the item has already been shipped, 'Dotzot' will be informed to return the shipment to the seller. In case, it still reaches you, please make sure that you or your friend/family member do not accept delivery and inform the Wishmaster from the couriers that the order has already been cancelled. However, The seller will refund Rs. 14999/- as soon as the courier service provider confirms the cancellation. This normally takes about 04 business days. Once that is done, it will be credited to your Credit card within 6 business days, as per standard banking procedures. You can also cancel your orders by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'. Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart. Hope this helps!


Phonpe cashback


Hi Anant, Thanks For writing in. We understand your concern about Cashback for your Product 'Phashion Town Flared Women Dark Blue, Green Trousers'. We are sorry for the trouble you had to go through. We would like to let you know that cashback will be credited to your PhonePe wallet within 24 hours of successful completion of the transaction, Still, if you face any issue, please feel free to write back to us, we will surely help you out. Hope this helps.


Payment awaiting


Hi Balaji, Thank you for writing in. We understand your concern about the payment for your product 'Honor 9N (Sapphire Blue, 64 GB)' with order ID:'OD113625969587629000'. We would like to let you know that you will get an update on the status of your order through an email and SMS within 24 hours of the transaction. If the transaction is successful, you will receive an order confirmation with the details of the order and expected delivery date. In case the transaction is unsuccessful, you will receive a refund confirmation and the amount will be credited to your 08 business days. We would like to thank you for your understanding.



Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.