Notes

If you have any other concern please write back to us, we'll surely help you out.

Hi Biplab,

Thanks for writing in.

We understand your concern that you want to know about the status of your order OD113618736028512000 for 'Vimal Jonney Solid Men Blue Track Pants'.

We would like to let you know that the seller has cancelled your order as requested by you and you would have received a confirmation for it.

If you want you can place a new order when it's back in stock by clicking here: https://www.flipkart.com/product/p/itme?pid=TKPEERWFTKAZEJ5S

special delivery
Hi Tarun,

Thanks for writing in.

We understand that you'd like your order delivered at a specific time. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.

If you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.

Your order will be delivered by October 17, 2018 and you can also track your order status here: http://fkrt.it/bqWLi~NN

If you have any other concern please write back to us, we'll surely help you out.

Hope this helps.

EXCHANGE :****

Hi,

Thanks for writing in.

We understand your concern that you want to know about the exchange offer.

We would like to let you know that you can check your device is eligible for the Exchange Offer:

To verify if your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.
Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.

Products with the following issues will not be picked up:

Power Issue - Not switching on
Dead pixels, spots, lines or static on any part of the screen/display
Crack on the screen, light emitting from the side of the screen
Crack on the panel, dents in the body, swollen handset and buttons missing
Charging port damaged

We would also like to let you know that to avail the Exchange Offer:

We will need some details about your old phone, so please fill out the Exchange Offer form. We also recommend you run the phone functionality test on the Flipkart App.
A phone that has passed all the checks will be eligible for a higher exchange value. You'll then see the effective final price of the phone you wish to purchase. Post that, the wishmaster will make a few checks during the time of delivery after which you can hand in your phone to our wishmaster at the time of delivery.

However, if you want more details you can check by clicking here: https://www.flipkart.com/pages/prexo-mobile

If you have any other concern please write back to us, we'll surely help you out.

Hope this helps.


COD TO POS ***

Hi Malappa,

Thanks for writing in.

We understand your concern that you want to convert Cash on Delivery to Prepaid on Delivery payment mode.

We would like to let you know that conversion of Cash on Delivery transactions to Prepaid from Self-Serve (Pay Now) option has been discontinued
you can still convert the Cash on Delivery transaction to prepaid using PhonePe payment option

However, here are the following important points for it:

Once the Cash on Delivery orders have been marked as 'Out for Delivery', eligible you can pay using PhonePe payment option via the payment link in the Out for delivery SMS from Ekart (Only if the shipment is eligible)
The payment link would remain active until the time of delivery
Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in Wishmasters device
You will get an OTP for the transaction which needs to be shared with the Wishmaster for payment confirmation
Eligibility criteria to avail COD to POD payment conversion
Courier service provider is Ekart
Current payment mode is CoD (Cash on Delivery)
PhonePe payment app should be installed/ available
This payment option is available only in selected regions

Available Payment methods:
PhonePe Wallet
PhonePe UPI
Saved Credit/Debit cards in the PhonePe App

If you have any other concern please write back to us, we'll surely help you out.

Hope this helps.



cancellation and refund ++**



Hi Shalabh,

Thanks for writing in.

We understand your concern about the cancellation of your order 'OD113608168533762000' for 'Samsung Galaxy S8 (Midnight Black, 64 GB)'.

We would like to let you know that the seller has cancelled your order as requested by you and you would have received a confirmation for it.

We would like to let you know that the seller has refunded ₹ 27490.0 for your order to your Bank Account on October 11, 2018. This will be credited to your account by October 13, 2018, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number: 828418156025.

If you have any other concern please write back to us, we'll surely help you out.

Hope this helps.