Notes

Template 1: Not eligible due to Min cart value

Hi {customer_name},

We are sorry to let you know that the HDFC Bank Debit & Credit Cards 10% instant discount is only applicable if the minimum cart value is {custom field}. Please refer below for the details of the offer and the terms and conditions for more details and exclusions: <offer T&C link>

Table

****Applicable Minimum Cart Value


Template 2: Not eligible due to different reasons

Hi {customer_name},

We are sorry to let you know that the HDFC Bank Debit & Credit Cards 10% instant discount was not applied as {custom field}

Please refer below for the details of the offer and the terms and conditions for more details and exclusions: <offer T&C link>

Table

Please note the following:
*  This Offer is applicable on all HDFC Credit/Debit Card transactions (including all Credit & Debit EMI Transactions) except for transactions made using HDFC Bank Corporate or Commercial cards.
* Offer is NOT applicable on transactions made through Internet Banking.
*Offer will not apply on payments made from HDFC Bank Debit and Credit Cards via PhonePe payment option

******Reason for non-eligibility




Template 3: Generic HDFC

Hi {customer_name},
We'd like to let you know that all bank offers are conditional.
{custom_field_for_additional_detials/lines}

Please check the offer details and terms and conditions on the product page to know more:<offer T&C link> . We would like to thank you for your understanding.

Table

Please note the following:
*  This Offer is applicable on all HDFC Credit/Debit Card transactions (including all Credit & Debit EMI Transactions) except for transactions made using HDFC Bank Corporate or Commercial cards.
* Offer is NOT applicable on transactions made through Internet Banking.
*Offer will not apply on payments made from HDFC Bank Debit and Credit Cards via PhonePe payment option

**** Any additional Details

Template 4: 40K offer related

Hi {customer_name},
{ custom field}

Additional Rs 2500 Instant Discount with HDFC Bank Debit & Credit Cards.
Offer duration is 10th October 2018 (00:00 Hours) to 14th October (23:59 Hours). For Flipkart Plus customers, offer will be valid from 21:00 Hours, 9th October 2018 to 23:59 Hours, 14th October, 2018
Minimum Cart Value: INR.40,000 and Maximum Discount per card:  INR. 2500
Offer is applicable across all categories. However, the offer will not apply on purchase of select products. Please check if the offer is listed on the product page, before making the purchase
This Offer is applicable on all HDFC Credit/Debit Card transactions (including all Credit & Debit EMI Transactions) except for transactions made using HDFC Bank Corporate or Commercial cards
Offer is NOT applicable on transactions made through Internet Banking
Offer will not apply on payments made from HDFC Bank Debit and Credit Cards via PhonePe payment option
You can avail the offer only once during the offer period


**** Response to customer query