Notes

heating t/s


Hi Dattatraya,

Thank you for writing in.

We understand your concern that you want to return the product 'Honor 9 Lite (Midnight Black, 64 GB)' and we're sorry for the the trouble you have to go through.

We'd like to let you know that the below are the basic troubleshooting steps that may resolve your issues with product:

Rebooting your device gives it a fresh start and is sometimes all you need to fix your issue.
 
*Press and hold the Power button on your smartphone to Reboot the device (If reboot isnt available, turn Off and then turn On your smartphone).
 
If you want to know how long the device has been running, follow the steps below:
Open Settings
Scroll down and tap About Phone (If you don't find this, tap System and then look for About Phone)
Tap Status
Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)
Check Battery Usage


1. Pull down the notification panel and open settings
2. Tap Battery and then tap the battery icon
3. This list is a breakdown of what is draining the battery.
 Check for an OTA update
Things to remember before the update:
Make sure you are connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Please backup any important data, if required.
Pull down the notification panel and tap settings
1. Scroll down and tap System
2. Tap System update and then tap Check for update
3. If an update is available, tap download and install
4. If an update is not available, the device will show you that the current software is up-to-date
Pull down the notification panel and tap settings
1. Scroll down and choose System
2. Tap Reset options
3. Tap Reset app preferences and then tap Reset Apps to confirm
Perform a Factory Reset

There might be data loss.
If required, backup data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.
Pull down the notification panel and tap settings
1. Scroll down and choose System
2. Tap 
3. Tap Reset Phone
4. Tap Erase all data (factory reset) to initiate the factory reset.
Note: During setup after the reset, please make sure the customer doesn't restore the settings. Inform the customer to set up as a new device. (Some Settings or Apps might be the root cause of the actual issue).
Also, not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

We'd like to let you know that there is only 10 days replacement policy is applicable on the product delivered to you, if it is damaged, defective or not as described on our website or app. We're sorry to let you know that the seller does not offer refund for this category and hence, won't be able to fulfill your request.

Click this link http://fkrt.it/sDargyNN to know more about cancellations and returns on Flipkart.

However, if still issue persist after performing these troubleshooting steps, you can write back to us within 72 hours so that we can assist you further.

Hope this helps.