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Thanks for writing in.
We understand your concern that the product 'XXXXX' you received is defective.
We are sorry for the trouble you had to go through.
We would like to let you know that a return request has been created for the order and a refund of Rs. XXX/- will be initiated as soon as the originally delivered product reaches the seller.
You will receive an email and SMS with the refund details, after which the money will be credited to your Bank account/wallet within XX business day, as per standard banking procedures.
Since courier service providers offer only delivery services in your area XXXXXXat the moment, we would request you to send the item to the below mentioned address along with accessories and tags packed in the original product box as soon as possible. Please note that the sellers can issue the refund only if they receive the old product within 30 days from the date of return confirmation.
Please mention the details below on the outer package for ease in tracking:
Order ID: XXXXXXX
Return ID: XXXXXX
Warehouse Address:
XXXXXXXXXXXXXXX
We would also like to let you know that you can write to us with the tracking ID and the courier charge so the amount can be refunded to the Gift Card section of your Flipkart wallet within XX business day.
You can use this amount to buy anything from a wide range of sellers on Flipkart. You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN
We would like to thank you for your continued trust and support.
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