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I'm sorry to hear that you didn't receive your order at Guranteed delivery date. I understand your disappointment. I'd like to share complete information with you.
I've checked the order details and can confirm that we did ship this order on time but the package is delayed in transit. I apologize for the inconvenience.
To compensate for this delay, I've issued a $ 5.00 Gift Card on to your account. This amount will reflect in next 4-5 hours on to your Gift Card Balance. These funds will be automatically applied to your next order. To access your gift card balance and usage history, visit Your Account:
https://www.amazon.com/gp/css/gc/balance/
However If the package doesn't arrive with in 2 business days please contact us and we'll issue a refund or replacement as per your convenience .
On a personal level, I highly appreciate your patience, cooperation and understanding in this matter.
we look forward to seeing you again soon at Amazon.com.
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