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Thanks for writing in.
We're sorry to know that your experience with the Flipkart has been an unpleasant one. We completely understand and this isn't something we would want you to go through.
We'd like to let you know that the Wishmaster denied pick up if the following mismatch.
- Brand mismatch
- IMEI Mismatch
- Screen damage (Crack)
- Dots on Screen/Pixel issue
- Touch not working
- Power button not working
- Light coming out from the side of the screen/Screen coming out
We would also like to let you know that below are the exchange offer guidelines for you:
1. Check if ‘Exchange Offer’ is valid on the product.
2. Select the accurate Model, IMEI number, Serial number and working condition of the product.
3. Pay the discounted amount listed on the website. You can choose to pay through EMI payment mode if available with the product.
4. Present the wishmaster with the same product as opted during the purchase.
5. Keep the products charged for the wishmaster to check.
6. Take a backup of the data before handing it over to the wishmaster.
7. You cannot change the exchange offer once the order is placed. i.e. Once an exchange order is placed, you cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to wishmaster. The only possibility is to cancel the exchange order and place a regular order.
8. No major physical damages including holes, large dents or cracks on the body.
If there's anything we could do for you, please let us know and we'll be happy to help.
Hope you understand.
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