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Thanks for writing in,
We understand your concern about the cancellation of your product <product> with the order id <order>.
As per your concern, we're writing to let you know that the courier service provider has confirmed that the shipment was delivered to you on October 15, 2018.
If you like you may create a return request from the steps given below:
1. Go to 'My Orders'
2. Select the item, click 'Return' and follow the prompts.
Also, you can enter the details of the bank account you want the refund credited to while creating the return instead of emailing these sensitive details to us. This will also ensure privacy and security for your information.
We will send you an email and SMS with the details of your return request.
In case, you need further assistance, please feel free to contact us and we'll be happy to help you.
Have a nice day!
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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