Notes

Hi there, how may I help you with

I do understand your concern.
No worries, I am here to help you and I will make sure this issue is resolved by me.
Please allow me a minute to check the details for you.

Thanks for confirming.
You are welcome.
Your satisfaction is my top priority.
Sure, as you wish.
Would you like the refund in gift card balance or original payment card?

The item might have been delivered to a wrong place or might have been mismarked as delivered.
Being an online company, we rely on our carriers to deliver the items and I know they've let us down this time.
I can go ahead and arrange a replacement or refund in this case. Will that solve the purpose?
Sometimes it happens that the items is not available at the nearest fulfillment center so that we arrange it from another one.

I've contacted the carrier and mentioned that you need it urgently.
Please deliver the parcel as soon as possible especially for you.
Rest you'll get the item very soon.

I would like to inform you that we've relevant department for the same.
Please allow me few minutes.
Let me transfer this chat to the relevant department.

Please be assured I'll escalate this to the appropriate department and they will take action against the same.
I noted down your all concern on priority basis.

Claim:-
As the seller was not helpful in this case I will now raise an investigation against the seller by filing claim against the seller and our claims team will investigate with the seller and help you with the refund.

Shipment-

I've checked your item is under shipment process.
You'll receive an email once item will be dispatched.

DNR -

I've checked this item is delivered.
Have you checked with your neighbors?

Please do not worry.
It might be possible that the carrier has miss scanned your parcel delivered.
I would like to request you wait till

I've checked your item is out for delivery.
I would like to request you wait till 21:00 Hours.

I've checked your item is in transit with carrier.
I would like to request you wait till 24 Hours.

I've checked your item undeliverable.
It might be possible the carrier has found any defect in your product.
Please do not worry.

Retail -

Please do not worry.
If you wish, I can make the replacement for you.
Or
If you wish, I can cancel the item and initiate the full refund.
You'll get the refund within 5-7 working days.
So that you can place new order.

FBA -

I've checked this item has been sold by market place seller and fulfilled by Amazon.
That's why replacement is not possible for this item.
If you wish, you can return this item and get the full refund.
So that you can place the new order.
Would that be okay?

I've initiated the refund you will get it within 5-7 working days.

Hermes -

I've created the return label of Hermes Pick Up.
You'll get it via email.
Please print that return label on the item.
They will collect the item within 24 Hours.
Refund will be initiated once item will be collected.

Royal mail -

I've created the return label of Royal Mail.
You'll get it via email.
Please print that return label on the item.
And drop the item to the nearest post office within 30 days anytime.
Refund will be initiated once item will be returned.

Replace OOS -

I would like to suggest you another option.
Please write this address on the product and drop the item to nearest post office.
Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY11 8ST
If you'll be charge for return postage.
Please contact us, we'll surely waive off the return postage charges.

Seller -

I've checked this item has been sold and fulfilled by market place seller.
Have you contacted the seller?

Please do not worry.
If you wish, I can contact the seller on your behalf.
So that seller will contact you within 24 Hours.

I've successfully contacted the seller on your behalf.
Seller will contact you with the best resolution once our internal team coordinate with the seller.

Please do not worry.
If you wish, I can file A-Z Claim against the seller.
So that our internal team coordinate with the seller.
Rest you will get the refund shortly.

I can understand this must caused you an inconvenience.
I really apologize for the inconvenience caused to you.
I've successfully filed the claim against the seller.
Seller will contact you once our internal team coordinate with the seller.
Rest you will get the refund shortly.


Concession -

I can understand this must caused you an inconvenience.
I really apologize for the inconvenience caused to you.
I'm making an exception only for you because you're our valuable customer.
To help make up with this, I'm giving you £5.00 promotional certificates for your future order.
You can use it for your next order which is sold and fulfilled by Amazon.
I would really appreciate if you accept this as an apology.

To help make up with this, I'm extending your prime membership for 30 days.

I have successfully requested the refund for you.
You'll receive an confirmation email for the same.

You're welcome!
Hope your concern has been resolved and you're happy with the level of service provided.
Hope things are sorted now and you are happy with the service provided.

You're welcome!
Anything else may I assist you with?

You’re welcome!
Thank you for using our Message Us service!
Goodbye for now, cheers!
Bye take care.

We appreciate your patience and understanding and hope to hear from you soon!
Should you need anything else, feel free to reach back out.
https://www.royalmail.com/delivery-and-collection-office-finder/