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I am sorry for the inconvenience caused to you.
Please allow me a moment to check this for you.
As I can check, it is an seller item hence I am unable to create an replacement for the item.
The best I can create an return label so that you can return the item for full refund.
Would that be okay?
There is no need to worry.
In this case, I am contacting the seller regarding this.
I am very positive the seller will get back to you within 2 business days with the best possible resolution for this.
I would request you to wait for maximum 2 business days so that seller can get back to you.
If in case, the seller does not get back to you within 2 business days.
You can file an claim against the seller for full refund.
Would that be okay?
I can issue 5 pounds in your account, I would really appreciate if you could accept this as an apology.
You can use this for your next purchase.
Please make sure the item should be sold and fulfilled by Amazon.
Shall I process it?
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