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Hi {customer_name},

Thanks for writing in.

{Damaged/Defective/not as described}

We are sorry to hear that the {product_name} you've received is {defective/damaged/not as described on Flipkart}.

{Wrong item delivered- Eg: delivered shirt instead of mobile}

We are sorry to hear that you've received a {name of the product delivered} instead of {product_name}.

{For EKL pickup}

The seller has arranged a replacement for the {product_name} and it'll reach you by {promised_date}. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from {courier_name} will not be able to complete the pickup in case any item is missing.

{For 3PL pickup}

The seller has arranged a replacement for the {product_name} and it'll reach you by {promised_date}. The item originally delivered to you will be picked up after this.

Please keep the item along with accessories and tags packed and ready for pickup in the original product box. Please mention the details below on the outer package for ease in tracking:

Order ID: {order_id}
Return ID: {return_ID}
Warehouse Address: {warehouse_address}

{In case of mobiles/tablets/laptops}

{Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.}

Also, remember to collect the acknowledgement receipt once you hand over the product to the Wishmaster.

In the future, you can request a return for your order using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.Hi {customer_name},

Thanks for writing in.

{Damaged/Defective/not as described}

We are sorry to hear that the {product_name} you've received is {defective/damaged/not as described on Flipkart}.

{Wrong item delivered- Eg: delivered shirt instead of mobile}

We are sorry to hear that you've received a {name of the product delivered} instead of {product_name}.

{For EKL pickup}

The seller has arranged a replacement for the {product_name} and it'll reach you by {promised_date}. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from {courier_name} will not be able to complete the pickup in case any item is missing.

{For 3PL pickup}

The seller has arranged a replacement for the {product_name} and it'll reach you by {promised_date}. The item originally delivered to you will be picked up after this.

Please keep the item along with accessories and tags packed and ready for pickup in the original product box. Please mention the details below on the outer package for ease in tracking:

Order ID: {order_id}
Return ID: {return_ID}
Warehouse Address: {warehouse_address}

{In case of mobiles/tablets/laptops}

{Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.}

Also, remember to collect the acknowledgement receipt once you hand over the product to the Wishmaster.

In the future, you can request a return for your order using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.
     
 
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