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Thanks for writing in.
We're sorry to let you know that your order for 'xxxxx' was cancelled by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.
Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.
Here are few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
We would like to thank you for understanding.
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