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Thanks for waiting. I appreciate the patience.

I'm very sorry about that.

Do not worry, I will surely help you with this.

Do you mind holding on a few moments while I look into this?

You are most welcome.
Does this resolve your concern?

It's my pleasure!
Could I help you with anything more today?

You're most welcome. :)
Thank you for using our Message Us service.
Goodbye for now. Take care!

I've successfully issued a fresh replacement of this item.

I've also selected the one day delivery so you can get the item at the earliest.

I've successfully issued a return for a full refund.

I've sent you an email regarding the returns label as well.

I've checked that the details that this item is marked as delivered however I also understand that you have not received this item yet.

If you still do not get the item by then, get back to us and we will issue a replacement or a refund of this item if a replacement isn't available.

So I will not ask you to wait anymore now.

In this case, I can arrange a replacement or a refund of this item right away for you.

May I know which is more convenient for you?

Would you like to receive the refund in your payment card or your gift card balance?

I've successfully issued the refund back to the same payment card.

This refund will reflect in your account as per your bank's policies.

I've successfully issued the refund to your gift card balance.

It will get updated within 4 to 24 hours maximum.

Thank you for using our Message Us service. If you have any further questions, don't hesitate to contact us again. Goodbye! Take care! Have a great day!

We appreciate your patience and understand and hope to hear from you again!







     
 
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