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Hi {customer_name},


We're writing to you about your order {order_id} for {product_name} which you've purchased under an exchange offer.


We would like to let you know that seller won't be able to fulfil your request to exchange the product as it does not meet the exchange guidelines listed on the product page. In case you still like to get the order delivered for {product_name}, you can do so by paying the exchange product value of {amount} at the time of the delivery. To confirm your choice please reply to this mail within {TAT} so that we can share the update with the seller.


Please note that if we do not hear from you within {TAT}, the seller will cancel the current order.


Hope to hear from you soon.
     
 
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