Notes

Good morning,



Good afternoon,



Good evening,



How may I help you?



How may I help with the item" "?



Just to confirm are we referring to the item" "?



I am sorry to know regarding it. Just to confirm are we referring to the item" "?



I am sorry to know regarding it. Let me check the details here.

I am really sorry for any inconvenience caused.

I am really sorry for all the inconvenience caused.







********************DNR ***************



I understand you were unable to locate the parcel . However, it says delivered.

Sometimes items are marked as Delivered by mistake however they are not delivered.

Would that be fine for you to wait till " "?



I have escalated it to my team. as we take these instances very seriously. As you have not got it yet. We believe and value our customers.





As I have forwarded it to my team. I am very positive you will get it till then.



*************DNR FBA******************



To sort it out right here. I will initiate refund from my en right now. How does that sound?



**********DNR Retail****************



To sort it out right here. I can either create free replacement of it for you or I can initiate refund.

May I know your which option is more suitable for you?



*************Returnless Refund*****************



I can see you have been a loyal customer of Amazon and do not want any hassle for you.

So, as an exception. I will refund you for it from my end.

As you received it in this condition, we believe and value our customers.

And you can keep, donate or dispose this off.

There is no need to return it.

How does that sound?

Hope that would bring smile on your face:)?



***********Returnless Replacement*************



I can see you have been a loyal customer of Amazon and do not want any hassle for you. As you received it in this condition, we believe and value our customers.

To sort it out right here as an exception. I will send you free replacement of it.

And you can keep, donate or dispose this off.

There is no need to return it.

How does that sound?

Hope that would bring smile on your face:)?



************Return delayed in Transit*************



I can see the item is somewhere in transit.



As you have returned it, we believe and value our customers. It might be somewhere in transit.

Generally, our team refunds to the customer once we get the item.

However, as you have been a loyal customer of Amazon.

I do not want to let you wait more for refund.

So, I will initiate refund from my end right now.

How does that sound?



************Refund for Return***********



I can see 30 days return window has expired already.

However, as you have been a loyal customer of Amazon.

So, to sort it out right here.

I will arrange refund for returning this one.

How does that sound?

Hope that would bring smile on your face:)?



Would that be fine for you to return it via post office?



I can see 30 days return window has expired already.

However, as you have been a loyal customer of Amazon.

So, to sort it out right here. Would you like to return it for a replacement or refund?



Would that be fine for you to return it via post office?



I have sent you prepaid return label on your registered email ID with us.

You can return it in next 7 days when you have time.

It would be hassle free experience.



******** 3P Seller ----- Contact seller and Claim********



I can see it is being delivered by a seller, may I know have you contacted the seller regarding it?



I have contacted the seller on your behalf.

Seller will get back to you for the same via email.

I would appreciate if you could provide 2 business days to the seller to look into it.

Would that be fine?



As you have not got these items yet. We believe and value our customers.

To help you in this. I can file A-Z claim against the seller for refund.

Shall I proceed for the claim?



When you purchase from a Marketplace Seller and make your payment via the Amazon.co.uk website, the condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.



This claim will help you to get refund.



It has been done perfectly. I have filed claim against the seller .

You will get a confirmation email for the same shortly.



I can see your claim has been approved right here.

Refund has been initiated from our end.

You will get a confirmation email for the same shortly.

So, it has been resolved right here.





************** Promo of GBP 5 and Gift Card ****************



I can see as you have been a loyal customer of Amazon.I have something special for you.

I also have applied a promo of GBP 5 to your account from my end to make your customer experience great with me.

It will apply on your next order once you place order for an item which is Sold and Fulfilled by Amazon.

How does that sound?

Hope that would bring smile on your face:)?



I can see as you have been a loyal customer of Amazon. I have something special for you.

I also have applied a Amazon gift voucher of GBP 5 to your account from my end to make your customer experience great with me.

It will activate in next 24 hours maximum.

How does that sound?

Hope that would bring smile on your face:)?



********Holding***********



You are most welcome.

Customer's satisfaction is paramount to me.

Just a moment to proceed for it.



************Refund Initiated****************



Would you like to get refund in Amazon voucher/card or debit/credit card?



It has been done perfectly. I have initiated refund from my end right now. You will get a confirmation email shortly for the refund.



Funds will be reflected to your card in maximum 5-7 business days.

It is the maximum time, it might appear to your card even soon.



Refund will be added in your Amazon gift card/voucher balance in next 1 to 24 hours maximum.



**************Anything Else & Hope *********************



I hope the information provided by me helpful and your concern has been resolved perfectly?

Customer's satisfaction is paramount to me. I am happy to meet that goal on this chat for you.



Apart from it could I be of any further assistance?

I will be happy to help you in that too.



Is there anything else I can help with?

I will be glad to help you further.



Can I help you with anything more today?

Any other issues I can help with today?





*************Ending YES***********



Thank you for giving me your time to assist you and contacting Amazon.

Pleasure assisting you take care of yourself . Have a great time with your family and friends.





**********Ending NO***************



You’re welcome. Thank you for using our Message Us service. Goodbye for now!



Thank you for using our Message Us service, and we hope to hear from you again! Goodbye!



Thank you for using our Message Us service. I am now closing this chat. If you have any more questions, please don’t hesitate to contact us again. Have a great day, take care!

Thanks for stopping by, it was pleasure interacting with you! Goodbye.

Difficult Customer - We appreciate your patience and understanding and hope to hear from you soon!





Thanks for contacting Amazon, it was pleasure interacting with you! Goodbye.



***********After Continue***********



Should you need anything else, feel free to reach back out.



It was my pleasure assisting you. Message us should you need anything further.