Notes

I'm sorry to know that ***. I understand how you feel and I will take care of this right away.

I'd be very thankful if you could think about our interaction on this chat when filling the survey. Please please, help me to provide your feedback.
I just want to make sure you received the best customer service that you deserve, please let me know if you have more questions that I can assist you with today.

I'm sorry to know that **** . I understand the importance of your order for you. I'm a customer too and if that happened to me, I'd like to some one take care of it.

I was proactiave and I have escalated this on my end. Be assured that we back up every single item sold on our web site and you will recieve the satisfactory resolution as promised, ****.
I was given this reference number ****, just in case you don't receive the response and is not in your spam folder, please contact us back to see what the resolution was.

Please let me tell you, we have an special team called "Customer resolution team". They are in charge of this kind of market place orders. I'd like to ak you if you can give us the opportunity to fix this.

I'm sorry that billing address does not match. Since I never enter the full billing address, the system does not let us to work on the order. In order to check which billing address was used to placed this order, I have a couple of options for you. Please check the email sent with the order information. From there, you can copy and paste the billing address. Another option would be to click here: https://www.walmart.com/account/trackorder and enter the last 6 digits of your order with email address. From there, the billing address used will be showed there and you can copy and paste it here too. I totally understand that this is very important for ****.


Sometimes, due to the high volume of orders, the pick up email is not sent because are not scanned properly. I'm sorry for the lack of information. I'm a customer too and if that happened to me, I'd like to some one take care of it.
What I have done on my end is that I just sent an alert to the store to relocate your package. You may provide the tracking number, **** so they can pull it up with that information and you may ask for the associate who signed for the order. As a proof of delivery, I will send this conversation over email. If they are not able to find it, you can request to speak with the manager or you can contact us back to make sure that won't happen again in that store and process the refund.




At this time, we are making some changes to our site, so you may experience some issues due to this. We’re always working hard to give you the best online experience possible, but I am really sad to inform you that we are having problems with our site at this time. Please be assured that we are working as quickly as possible to get our site up and running smoothly again. My recommendation is to place the order within 24 hours. If you still are unable to place the order, please call us at 1-800-966-6546. A phone agent will be more than happy to place the order for you. They will be your best option if this happens, since they have access to payment information that a chat agent is unable to. This is to guarantee the best experience and safety for our customers.

$contacts.name.first, I can imagine how confusing it can be not get everything you were expecting. I was checking all the options we got and for the moment we can not replace just a part or parts of an item, but I do have a really good solution for you. An option can be for you to contact the manufacturer ********** at ******** to see if they can provide you the missing part of the item. This will be the fastest way to receive your missing part, as most manufacturers prefer to speak with customers directly and they might have some spare parts. What I can do right now from my end is to send a complete replacement for the set and you would just need to return the incomplete item; or in order to avoid you the return process, I can offer you a 10% discount of the amount charged if you would like to keep the item. Please let me know what would work best for you

I’m very sorry to know that this was not delivered on time. I’m sorry to tell that the delivery dates are automatically provided by the system, depending on the availability of the nearest fulfillment center and the ones of the carrier. Since the delivery is just handle on business day, this is why it will arrive on this date. As much I’d love to force the delivery, its out of my hands. $contacts.name.first, as much I’d love to expedite it, the system does not even give us that tool. I hope you can understand that as chat agents we have some limits and we can’t challenge it. What I can do right now on my end since I’m unable to fix this matter, I’d like to process a refund discount of 5%. Please let me know if I should proceed.