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Issue:
Actions Taken:
Promises Made:
Hi, , I'm Akhilesh. How can I help with ?
Hi, , I'm Akhilesh. How can I help you today?
Sorry about the mix up, I will try my best to resolve it for you.
Please share the order number last 4 digit.
I am sorry to hear you haven't received your item yet. I can take a look into that right away
It seems your package delivered to wrong address or lost. I am really sorry for the inconvenience.
It seems your package stuck or lost somewhere in transit. I am really sorry for the inconvenience.
I can see the item is sold by seller not by Amazon so I can not create replacement.
I am issuing refund and you can place a new order again. Would that help?
I am issuing a return label and you can return it for a refund.Would that help?
I apologise that you received a damaged-defective product. I can definitely help with this.
I am issuing refund and you don't need to return the item. Would that help?
SELLER order:-
I can see this is a 3rd party seller order So, I'm contacting seller and asking to issue full refund in payment method.
And if seller will not issue refund with in next 24 to 48 hours please contact us and we'll file claim against seller.
CALL:-
There is a specific team who can assist you over the phone, can you please share your phone number and I'll arrange a call right now.
I can issue refund in original payment method or in amazon gift card. Which you would prefer?
Refund Total: $
Funds will be credited to the original form(s) of payment and may take 3-5 business days to process.
Is there anything else I can help with?
Is there anything else I can help with?
You're welcome , Is there anything else I can assist you with today?
You're most welcome. Thank you for contacting Amazon.
PAUSE CHAT:-
Hello , I will assist you from here.
Please allow me a moment while I go through your previous chat.
TRANSFER:-
Let me connect to one of our specific team to assist you better, please be online it will take a moment.
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