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May I have the order number please?
Thanks for the confirmation.
You are always welcome.
Thank you for contacting Amazon. Please click on the "End Chat" to close this window. Have a great day!
Do you mind waiting a few moments while I look into this for you?
In this case what I can do is issue full refund for the order or create a free replacement, which option would you prefer?
I understand your concern that you have not received your order and tracking is showing that it is lost.
As I have checked and found that the item is lost in transit due to some carrier related issues.
So in this case what can i do is issue full refund for the order, May i know if this works
I have created a free replacement for the order with one day shipping and will be delivered to you Guaranteed delivery by:
I have issued a full refund for your order to your original payment method and it will be credited to your original payment within 3-5 business days.
I have issued a full refund for your order to your Gift card balance and it will be credited to your Gift card balance within 1-2 hours.
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