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Thanks for writing in.
We understand your concern that you want to change your payment mode of your order 'OD113607616508424000'.
We would like to let you know that conversion of Cash on Delivery (CoD) transactions to Prepaid from Self-Serve (Pay Now) option has been discontinued.
However, PhonePe On Delivery (POD) will be available for eligible customers (& eligible shipments).
With this payment option, extended by Ekart, you can pay for your Cash On Delivery transactions using PhonePe payment option via payment link in the Out for delivery SMS from Ekart (Only if the shipment is eligible)
The important points to be mentioned are given below:
* The payment link would remain active until the time of delivery
* Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in Wishmasters device
* You will get an OTP for the transaction which needs to be shared with the Wishmaster for payment confirmation
* Eligibility criteria to avail COD to POD payment conversion
* Courier service provider is Ekart
* Current payment mode is CoD (Cash on Delivery)
* PhonePe payment app should be installed/ available
* This payment option is available only in selected regions
The available Payment methods are as follows:
* PhonePe Wallet
* PhonePe UPI
* Saved Credit/Debit cards in the PhonePe App
If you still face any issues, please feel free to write back to us.
We will definitely help you.
Hope this helps.
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