Notes

Hi {customer_name}, Thanks for writing in. {Damaged/Defective/not as specified} We're sorry to hear that the {product_name} you have received is {defective/damaged/not as described on Flipkart}. {Wrong item delivered- Eg: delivered shirt instead of mobile} We're sorry to hear that you have received a {name of the product delivered} instead of {product_name}. The seller has arranged a replacement for the {product_name} and it'll be shipped as soon as the originally delivered product reaches the seller. Since the courier service providers offer only delivery service in your area {Pincode} at the moment, we would request you to send the item to the below mentioned address along with accessories and tags packed in the original product box as soon as possible. Please note that the sellers can ship the new item only if they receive the old product within 30 days from the date we send the return confirmation email to you. Please mention the details below on the outer package for ease in tracking: Order ID: {order_id} Return ID: {return_ID} Warehouse Address: {warehouse_address} {In case of mobiles/tablets/laptops} {Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over to a courier company.} You can write to us with the tracking ID and the courier charges so a refund can be initiated to the Gift Card section of your Flipkart wallet within {refund_tat}. You can use this amount to buy anything from a wide range of sellers on Flipkart. You can check the balance and validity of your Gift Cards here: http://fkrt.it/6jBxorNN In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts. We would like to thank you for your continued support and trust.