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We tried contacting you on '8657307758' but were not able to reach you.
Since we didn’t want to keep you waiting, we’re responding through this email.
We understand your concern about the exchange offer on 'Micromax Canvas Infinity Pro (Black, 64 GB)'.
We'd like to let you know that the conditions for the exchange offer are mentioned below:
-Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.
-Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.
-Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.
Here are the terms and condition for exchange;
- Products with the following issues will not be picked up:
- Power Issue - Not switching on
- Dead pixels, spots, lines or static on any part of the screen/display
- Crack on the screen, light emitting from the side of the screen
- Crack on the panel, dents in the body, swollen handset and buttons missing
- Charging port damaged
The following checks will be conducted by the wishmaster who will be delivering the new device and picking up the old device:
-Brand and model of the old device matches the declaration provided by me in the Flipkart Website at the time of purchase of the new device.
- The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to the charger.
- The IMEI of the old device, provided by me in the Flipkart website at the time of purchase of the new device, is correct and there is no mismatch.
- There should not be any cracks on the body of the phone or on the screen. The screen should be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.
- Battery should be seated properly and should not be swollen.
- The screen lock should be disabled (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. needs to be deactivated).
- For Apple iPhones, i-Cloud account should be unlocked.
Hope this helps.
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