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Hi,

Thanks for writing in.

We understand your concern that you want to exchange your phone.

We would like to let you know that to verify your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.

Products with the following issues will not be picked up:

-Power Issue - Not switching on.
-Dead pixels, spots, lines or static on any part of the screen/display.
-Crack on the screen, light emitting from the side of the screen.
-Crack on the panel, dents in the body, swollen handset and buttons missing.
-Charging port damaged.

We would also like to let you know that we will need some details about your old phone, so please fill out the Exchange Offer form. We also recommend you run the phone functionality test on the Flipkart App. A phone that has passed all the checks will be eligible for a higher exchange value. You'll then see the effective final price of the phone you wish to purchase.

However, we would also like to let you know that the Wishmaster will make a few checks during the time of delivery after which you can hand in your phone to our Wishmaster at the time of delivery. Your old phone will be picked up by us at the time the new one is delivered. Kindly keep your old phone ready with all your data backed up.

The IMEI number can be found by dialing *#06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone's original packaging.You can only exchange the phone for which you have provided details.

Hope this helps
     
 
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