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Hi,
Thank you for writing in.
We understand your concern that you want to convert Cash on Delivery to prepaid mode for 'OD112650432612463000'.
We would like to let you know that below are the scenarios to avail Cash on Delivery to Prepaid:
1. Orders with single unit
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
3. The status of the order is between 'Approved to OFD'
4. Current payment mode is COD (Cash on Delivery)
5. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/sms
Payment methods available are:
Debit Card
Credit card
Netbanking
PhonePe payments
Steps to convert COD order to Prepaid:
1. You will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criterias are met
2. Once you click on this button, a new page will open up with the list of payment options
3. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available).
4. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message
5. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
6. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.
Feel free to contact us for further assistance.
Hope this helps.
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