Notes

***REWARD POINTS 310 715 9300 extension -1215*** (310) 767-2180 Jaime Garcia 1800-276-2002 Ex.1200Order Number: 99155 / 99155
BRYAN (310) 808-2411
(844) 746-7977. Our toll-free line is open from Monday to Friday from 9:00 AM 6:00 PM PST.
A government issued photo ID
Order confirmation. Print or show us on your phone.


*customer called to review the order, Cx provided me the county, billing info and last four number of card, everything matched. Billing address is 137 Peach Blossom Ln Ivyland, PA 18974

*cust ci to check if package has already been ship advise 24HRS to process shipped time frame 7-10 business days.

*cust ci to check if order is going to ship, advised order got cancel due that we are out of stock.

*cust ci to check on status of refund advise 24HRS to process Credit Card charges will be refunded in 3 to 5 business.




*It means the warehouse does not have the shoes in stock and they are requesting more shoes with the vendor, sometimes they are unable to get the shoes and they cancel it, or sometimes they are able to get more and the orders are completed. Remember estimated time of arrival is 7-10 business days.
*Please use the shipment label I’ve attached to ship order 68026. You have to ship the item from your store 22 to the store 68.
*cust ci to check if packages is going to ship call store # to check order status talk to was told order has been release


[email protected]
29003 ana

**Hello Michelle could you assist cust to re-ship item. Cx contacts USPS to get a claim number and they stated he has to call the sender to start an investigation with them, cust never got his order please assist to re-ship the item. thank you***

Hello, sir cust just call in stated she received an email that her order was ready for pick up store 94 fulfill order as ready for pick up but store 73 has not received item please assist with the request. thank you


As far as we know, we don't provide return labels when it is a customer error. That is the process we are following, Is there a way to process a refund for the amount customer is requesting?

****The customer is confused on the order/cancelation. She would like a call back from upper management. Can you someone please give her a call?
[email protected] Ana Extension#29003

Dear Customer,

We would like to thank you for the order you made with us. We are processing your Order and we need you to call in to finish your Order. Please call us toll-free at 844-746-7977. We need your attention as soon as possible. Please have your Order Number ready.


Thank you, Order Number: 95326 / 95326
cx ci stated that have not receive one item and that he dont see no movement on the tracking number. I call store 54 and spoke with manager Esmeralda, and was advice that she have the item and will ship item when i send her the label and packing slip


WSS ReportingEcom 0 Price Items
881941405
*Cx ci to check order status, advise order was canceled after 4 attempts, he never reply back and recommended reorder the item again.
[email protected] For event partys



*1 attempt AVS Result:
*1 attempt AVS Result: Z - Partial match - 5 digit ZIP Code match only

*1 attempt AVS Result: N - No match - No Address or ZIP Code match.
Order Number: 73092 / 73092
We are sending the item that got lost. This is a courtesy replacement for courtesy replacement for your Lost Package Claim. It is your responsibility to monitor the movement on your package and our responsibility is to ensure the merchandise you has ordered leaves our stores in a timely manner. The minute you receives confirmation that your package has shipped it is your responsibility to make accommodations to ensure you can be available for the estimated delivery date UPS will generate. If you sees that the estimated Delivery Date is conflicting to your schedule you need to be proactive and call UPS to explore the options they have available before the package gets misplaced or worse Stolen. UPS offers several Access Pickup Location free of cost to you and all customers in efforts to help protect their packages.

Thank you
William

Order Number: 93873 / 93873
Hello Shelby Kempler,

Our management has respond to us, concerning the package you did not receive and was advice that we still have to put our procedure in place and unfortunately we cannot re-ship a replacement until we have begun and conclude our investigation for this claim. You are more than welcome to place another order if you wishes to, but as far as a replacement that we would be funding the investigation must take place first. These investigations do take 7-10 business days. Our responsibility is to ensure our stores ship out the ordered merchandise, which they did. At this point and investigation must place involving the carrier and the detailed information they can collect in regards to the Delivery of this package.

Thank you,
William
Order Number: 103520 / 103520