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Tagging : payment methods>>>solved>>

Hi,

Thanks for writing in.

We understand your concern that you want to change the payment mode from cash on delivery to online payment method.

We are happy to let you know that COD to POD payment option will now be available when the order status is between 'Approved' to 'Out for Delivery'. You will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'.

Here are the eligibility criteria to avail the COD to Prepaid payment conversion:

1. Orders with single unit.
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till Out For Delivery', the COD to POD option is available only for Ekart shipments.
3. Current payment mode is COD (Cash on Delivery).
4. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an sms.

Here are the payment methods avaliable:

1. Debit Card
2. Credit card
3. Netbanking
4. PhonePe payments

Here are the steps which you have to follow to make payment:

1. You will see a new button 'PAY NOW' on web/ App under 'Track your order'.
2. Once you click on this button, a new page will open up with the list of payment options.
3. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available).
4. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
5. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
6. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.

Also, when the product is Out for Delivery (COD to POD):

1. PoD (PhonePe On Delivery) is a payment option, extended by Ekart. This will make it easier for you to continue enjoying the convenience of COD ordering.
2. Once their Cash on Delivery orders have been marked as 'Out for Delivery', you will be given an option to pay for their orders using the PhonePe App.
3. The payment link would remain active until the time of delivery.

Here, eligibility criteria to avail COD to POD payment conversion:
1. Courier service provider is Ekart
2. Current payment mode is CoD (Cash on Delivery)
3. PhonePe payment app should be installed/ available
4. This payment option is available only in selected regions

Also, payment methods available are:

1. PhonePe wallet
2. PhonePe UPI
3. Saved Credit/Debit cards in PhonePe app

And steps to make the payment:

1. You places a COD order on Flipkart
2. Ekart sends an SMS to the you about the PhonePe payment option when the product is 'Out for Delivery'
3. You makes payment using their PhonePe app
4. Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in wishmasters device.

If there's anything we could do for you, please let us know and we'll be happy to help.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
     
 
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