Notes

Hi Bhaskar,

Thanks for writing in.

We understand that you would like to pay for your order for the 'Mi LED Smart TV 4A 80 cm (32)' before the delivery. The option to convert a cash on delivery order to a prepaid one may be available based on the seller’s partnered courier service provider. In case this option is available for your order, a payment link will be shared with you through an SMS once the product is shipped by the seller.

However, this option is available through Self-serve and only after the order is placed irrespective of channel the order is placed. This feature is available only on the app.

And you'll not be able to pay through the flipkart voucher codes.

Below are the eligibility criteria to avail the COD to Prepaid payment conversion:

- Orders with single unit
- From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
- The status of the order is between 'Approved to OFD'
- Current payment mode is COD (Cash on Delivery)
- Customers can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/sms

Payment methods available are:

- Debit Card
- Credit card
- Netbanking 
- PhonePe payments 

Steps to make payment:

- You will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criterias are met:
- Once you click on this button, a new page will open up with the list of payment options
- You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available)
- Once the payment is successful, customer will be redirected to 'Order Details' page with the new payment mode and appropriate message
- Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask customer for payment at the time of delivery
- If the payment is unsuccessful, fails, customer will see a failure message and can retry the payment after 30 mins

Hope this helps!

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.