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exchange term and condition


Hi Pramod,

Thanks for writing in.

We understand your concern that you want to exchange your phone and like to buy new phone.

We would like to let you know that you have to apply bellow steps:

-Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.

-Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.

-Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.

If you want to know about your device is eligible for the Exchange Offer

-To verify if your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.

-Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.

Products with the following issues will not be picked up:
-Power Issue - Not switching on
-Dead pixels, spots, lines or static on any part of the screen/display
-Crack on the screen, light emitting from the side of the screen
-Crack on the panel, dents in the body, swollen handset and buttons missing
-Charging port damaged

We will need some details about your old phone, so please fill out the Exchange Offer form.
We also recommend you run the phone functionality test on the Flipkart App.
A phone that has passed all the checks will be eligible for a higher exchange value.
You'll then see the effective final price of the phone you wish to purchase.
Post that, the wishmaster will make a few checks during the time of delivery after which you can hand in your phone to our wishmaster at the time of delivery.
You need to just mention one IMEI number while filling the form.
When you avail the exchange offer, our courier partner picks up your old device right from your doorstep. It is then shipped to the seller in lieu of the new device.
The pickup charge covers pickup from doorstep, packing and shipping of your old device.

Hope you understand.
     
 
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