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Thanks for writing in.
We understand that you want to convert payment mode Cash on Delivery to Prepaid mode for the product 'Redmi Note 5 (Gold, 64 GB)'. We are sorry for the trouble you had to go through.
We would like to let you know that below are the eligibility criteria to avail the COD to Prepaid payment conversion:
- Orders with single unit
- Current payment mode is COD (Cash on Delivery)
- You will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'
- You will get a notification to change the payment mode from COD to prepaid/ or they will have a 'Paynow' option on web/ app under track your order page.
Steps to make payment:
- You will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criterias are met.
- Once you click on this button, a new page will open up with the list of payment options
- You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV payment method will not be available)
- Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message
- Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery
- If the payment is unsuccessful/ fails, customer will see a failure message and can retry the payment after 30 mins
In case there’s anything else we can help you with, please feel free to write to us so that we can assist you further.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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