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However, I will be more than glad to assist you.
I have two options for you:
1. I can issue a full replacement of your dresser and we will help you with the return.
2. I can give you the contact from the manufacture, they are able to send the missing parts at no cost.
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Thank you so much for waiting. I've researched your order and I apologize for the inconvenience. We did sent your order, however, after checking that the tracking doesn't have any movement, we are afraid that it got lost in transit. Would you like me to issue a replacement?
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I was checking the information and this item comes from a market place seller: Aosom. They are in charge of all refunds.
I apologize they haven't credited you back. In this case, I would need to escalate this issue to our Management Team, they will be in charge to contact the seller and ask them about your refund. Once they have a resolution, they will contact you within 1 business day by phone or by email, with the status of your refund.
Don't worry, we will take care of you.
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